Harvia Virta Pro HL160E Sauna Heater Package | Xenio or Fenix Control and Stones

Every Harvia heater and stove ships free to the contiguous 48. What changes across the range is not the cost to you but how it arrives: electric heaters come by parcel and need nobody home, while wood-burning stoves come palletized by freight, by appointment, to the curb. Call (888) 500-5675 if you want the delivery method for your exact model confirmed before you order.

Electric heaters ship by parcel. Wall-mounted and pillar heaters run roughly 29 to 55 pounds, so they travel as insured ground parcel. No delivery appointment, no liftgate, no waiting in. These are the models that ship free to the lower 48.

Wood-burning stoves ship by freight. A wood stove can weigh several hundred pounds before you add stone, so it moves palletized on an LTL carrier. Freight is included to the contiguous 48. What a pallet changes is the handling: a delivery appointment, a signature, and curbside drop rather than a carrier leaving it at the door.

Sauna stones ship separately and they are heavy. A heater takes anywhere from one box to thirteen at roughly 44 pounds a box. Because of that weight, shipping is charged per box at checkout, including when the stones are ordered with a heater.

Scheduling your delivery. Parcel shipments need nobody home. For freight, the carrier calls to arrange an appointment window and someone must be there to sign. Curbside is the standard: the driver will not bring a pallet inside or up steps, so arrange help for a heavy stove.

Where we ship. The contiguous 48 states. Alaska, Hawaii, Puerto Rico and Canada are quoted case by case, so contact us before ordering.

Inspect before you sign. Check the carton or pallet for damage while the driver is still there, and note any damage on the delivery receipt at the time of signing. Then contact us the same day. A clean signature with no damage noted makes a freight claim much harder to win, and this one habit is what decides most claims.

Lead times. Harvia stock for this market moves through a US distributor, so most orders ship promptly. Some part numbers are supplied from Finland and take longer. We confirm the position for your specific model when you order rather than publishing an average that would be wrong for half the range.

Questions before you order? Ten minutes on the phone confirming freight, lead time and what else has to be on the same pallet is cheaper than a surprise after you have paid.

Harvia covers its sauna heaters and wood-burning stoves against defects in materials and workmanship under normal use. Coverage runs from your date of purchase, so keep your receipt. Harvia US Inc. is the warrantor for North America.

Coverage periods. Residential family use: 2 years on electric heaters, controls and steam generators including the heating elements, and 2 years on wood-burning stoves. Commercial use: 2 years on electric heaters, controls and electronics but 6 months on heating elements, and 6 months on wood-burning stoves.

Register within 30 days and Harvia adds a third year. Registration is free and needs the model, serial number and purchase date. We send you the link and your serial number with your order, so you do not have to go looking for it. Electric heaters in residential use only. Almost no retailer mentions it, and it is worth a full extra year.

What is covered. Defects in manufacture and materials. Harvia will repair the product or supply replacement parts through the importer. Replacing a part does not extend the original period.

What is not. Normal wear, improper installation, poor maintenance, failure to follow the instructions, alterations and improper use. Sauna stones are a consumable and are not covered, and stones Harvia does not specify for your model can void cover.

Professional installation is a condition. Harvia requires that the unit is installed and wired by a licensed electrician and that proof of professional installation can be presented with a claim. Keep your installer's invoice with your receipt. A heater wired by the owner is outside the warranty.

Transport damage has a seven day limit. Harvia requires that you check the product for transport or storage damage on receipt, and that any damage found is reported to the seller or the carrier immediately and no later than seven days after delivery. We ask you to call us the same day because a claim is far easier to win with the damage noted on the delivery receipt, but seven days is the outside limit in Harvia’s own terms.

Changing how you use it ends the cover. Harvia states that the warranty period expires immediately if the primary intended use changes during the period, in either direction. Moving a heater from a family sauna into a gym, a rental or any other commercial setting ends the residential cover rather than converting it. Tell us before you order if the room will be used commercially, so we can quote it on the right terms from the start.

A callout for a fault that is not covered can be charged. If the defect turns out to fall outside the warranty, Harvia is entitled to charge for the work of finding it, including labour, travel and shipping at actual cost. Call us first and we will work through the symptoms with you before anything is booked, which is usually enough to tell whether it is a warranty fault, an installation issue or a stone problem.

How to make a claim. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number, model and serial number, and a description of the fault. Photographs help. We open the claim with Harvia US on your behalf.

If a Harvia heater or stove is not right, you have 30 days from the date of purchase to return it. All return communication is handled by our team at Recovery Room Direct. You do not need to contact the manufacturer or the distributor yourself.

Condition required. The unit must be new, uninstalled and in resalable condition with its original packaging and all included parts. A heater that has been wired in, fired, or loaded with stones counts as installed and cannot be returned.

How to start a return. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number. A Return Authorization number is required before anything goes back, and product returned without one can be refused. We will give you the RA number and the return address.

What a return costs. You get full credit for the product, less a repackaging fee that typically runs about 20 to 50 dollars depending on the item. There is no percentage restocking fee on a standard customer return, which is better than most of what we carry, where 15 to 20 percent is normal.

Who pays the return freight. You do on a change of mind. We do, and the distributor does, when the cause is shipping damage or an error on our side. Nothing is deducted for freight in those cases.

Damaged on arrival is a different process, and it is time sensitive. Note the damage on the delivery receipt before you sign, photograph the carton and the contents, and call us the same day. Concealed damage found after signing is much harder to claim, so open the box on delivery day even if you are not installing for weeks.

Sauna stones. Stone is sold by weight and is not returnable once a box is opened. Order the quantity your model takes and ask us if you are unsure, because the amount is set by the heater rather than by the room.

Control units and accessories. Same 30 day window and the same condition requirement. A control unit that has been wired in cannot be returned.