Harvia Return Policy

If a Harvia heater or stove is not right, you have 30 days from the date of purchase to return it. All return communication is handled by our team at Recovery Room Direct. You do not need to contact the manufacturer or the distributor yourself.

Condition required. The unit must be new, uninstalled and in resalable condition with its original packaging and all included parts. A heater that has been wired in, fired, or loaded with stones counts as installed and cannot be returned.

How to start a return. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number. A Return Authorization number is required before anything goes back, and product returned without one can be refused. We will give you the RA number and the return address.

What a return costs. You get full credit for the product, less a repackaging fee that typically runs about 20 to 50 dollars depending on the item. There is no percentage restocking fee on a standard customer return, which is better than most of what we carry, where 15 to 20 percent is normal.

Who pays the return freight. You do on a change of mind. We do, and the distributor does, when the cause is shipping damage or an error on our side. Nothing is deducted for freight in those cases.

Damaged on arrival is a different process, and it is time sensitive. Note the damage on the delivery receipt before you sign, photograph the carton and the contents, and call us the same day. Concealed damage found after signing is much harder to claim, so open the box on delivery day even if you are not installing for weeks.

Sauna stones. Stone is sold by weight and is not returnable once a box is opened. Order the quantity your model takes and ask us if you are unsure, because the amount is set by the heater rather than by the room.

Control units and accessories. Same 30 day window and the same condition requirement. A control unit that has been wired in cannot be returned.