Harvia Warranty Policy

Harvia covers its sauna heaters and wood-burning stoves against defects in materials and workmanship under normal use. Coverage runs from your date of purchase, so keep your receipt. Harvia US Inc. is the warrantor for North America.

Coverage periods. Residential family use: 2 years on electric heaters, controls and steam generators including the heating elements, and 2 years on wood-burning stoves. Commercial use: 2 years on electric heaters, controls and electronics but 6 months on heating elements, and 6 months on wood-burning stoves.

Register within 30 days and Harvia adds a third year. Registration is free and needs the model, serial number and purchase date. We send you the link and your serial number with your order, so you do not have to go looking for it. Electric heaters in residential use only. Almost no retailer mentions it, and it is worth a full extra year.

What is covered. Defects in manufacture and materials. Harvia will repair the product or supply replacement parts through the importer. Replacing a part does not extend the original period.

What is not. Normal wear, improper installation, poor maintenance, failure to follow the instructions, alterations and improper use. Sauna stones are a consumable and are not covered, and stones Harvia does not specify for your model can void cover.

Professional installation is a condition. Harvia requires that the unit is installed and wired by a licensed electrician and that proof of professional installation can be presented with a claim. Keep your installer's invoice with your receipt. A heater wired by the owner is outside the warranty.

Transport damage has a seven day limit. Harvia requires that you check the product for transport or storage damage on receipt, and that any damage found is reported to the seller or the carrier immediately and no later than seven days after delivery. We ask you to call us the same day because a claim is far easier to win with the damage noted on the delivery receipt, but seven days is the outside limit in Harvia’s own terms.

Changing how you use it ends the cover. Harvia states that the warranty period expires immediately if the primary intended use changes during the period, in either direction. Moving a heater from a family sauna into a gym, a rental or any other commercial setting ends the residential cover rather than converting it. Tell us before you order if the room will be used commercially, so we can quote it on the right terms from the start.

A callout for a fault that is not covered can be charged. If the defect turns out to fall outside the warranty, Harvia is entitled to charge for the work of finding it, including labour, travel and shipping at actual cost. Call us first and we will work through the symptoms with you before anything is booked, which is usually enough to tell whether it is a warranty fault, an installation issue or a stone problem.

How to make a claim. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number, model and serial number, and a description of the fault. Photographs help. We open the claim with Harvia US on your behalf.