White Glove Delivery & Assembly Services

These terms apply to optional assembly and delivery services purchased from Recovery Room Direct. They do not affect your rights regarding the equipment itself, which is covered by our standard shipping, return, and warranty policies.

1. Scope of Services

These terms govern the optional assembly and delivery service packages sold by Recovery Room Direct ("we," "us") as separate line items alongside eligible equipment. The scope of every package we sell is as follows:

Service packages and what each includes:

• Premium In-Home Setup (Cold Plunges, Float Pods & Massage Chairs). A two-person team unboxes your equipment, positions it in the room of your choice, connects chiller hoses via the tub's quick-connect fittings where applicable, and removes all packaging and debris.
• White Glove + Full Assembly (Indoor Saunas up to 4-Person). Inside delivery to the room of your choice, full assembly of the sauna kit per the manufacturer's instructions, and removal of all packaging and debris. Electrical work is excluded and is completed by your own licensed electrician.
• White Glove + Full Assembly — Large (5+ Person Indoor Saunas). The same service as above, performed by a larger crew over a longer appointment window. Outdoor and barrel saunas are not currently eligible for these packages; contact us for options.

If the package you purchased does not match your product, we will contact you to adjust it before scheduling.

2. Independent Service Providers

Assembly and delivery services are performed by independent service providers — third-party professionals, service platforms, and final-mile carriers — who are not our employees or agents. We do not supervise, direct, or control the manner or means of their work. Our role is limited to arranging the booking and collecting payment for the service on your behalf.

We remain fully responsible to you for the product you purchased and for its manufacturer warranty, exactly as described in our standard policies. The servicing provider is responsible for the services it performs at your home.

3. Insurance & Damage Claims

Claims for damage arising from the performance of the services are handled through the servicing provider's commercial insurance or, where the provider is matched through a service platform, that platform's guarantee program. Platform guarantee programs have their own conditions, coverage limits, and claim windows, which are set by the platform and may change; we encourage you to review them before your appointment, and we will help you route and file your claim with the correct party.

To protect your claim, report any damage to us promptly — within 72 hours of service completion, with photos, is safest. Later reports may fall outside a provider's or platform's claim window.

Providers photograph the packaging and components before beginning work. Damage that is documented in these pre-service photos is handled as a freight or carrier claim under our standard shipping policy. Damage that is not present in the pre-service photos and is identified at completion is handled as a claim against the servicing provider as described above.

4. Site Readiness & Access

You are responsible for having the site ready on the day of your appointment:

• Provide accurate access information when booking (floors, stairs, elevator availability, door widths, parking, and any building requirements).
• Ensure a clear path from the delivery point to the room where the equipment will be placed.
• Have an adult (18+) present for the entire appointment.
• Where your equipment requires a dedicated electrical circuit, have that circuit installed by your own licensed electrician before the appointment. The assembly team will not perform electrical work of any kind.

If site conditions not disclosed at the time of purchase increase the work required — for example stairs beyond one flight, long carries, or remote locations — any surcharge is quoted to you and requires your approval before the team is dispatched. We never bill surcharges after the fact.

If the site is not ready when the team arrives (for example, no clear path, no adult present, or a required dedicated circuit not yet in place), the appointment is rescheduled and a $75 rebooking fee applies.

5. Scheduling, Cancellation & Refunds

Your service fee follows this refund ladder:

• Fully refundable until booked. "Booked" means your appointment date has been locked in after you confirm the date by email.
• Reschedule or cancel 48 hours or more before your appointment: no charge.
• Reschedule or cancel within 48 hours of your appointment: a $75 rebooking fee applies (refund less the $75 fee if you cancel).
• Non-refundable once completion is confirmed (see Section 6).

If we cannot confirm service coverage for your address within 2 business days of your order, the service fee is refunded in full.

If your equipment order is cancelled or returned for any reason before the service has been performed, the service fee is automatically refunded according to its position on the ladder above.

Manufacturing-defect exception. If your equipment is returned because of a verified manufacturing defect, your service fee is refunded in full or, at your option, credited toward reassembly of the replacement unit — even after the service has been completed.

Provider no-show. If a provider misses a confirmed appointment, we will rebook you immediately at no cost or, at your option after one missed appointment, refund the service fee in full. We are not liable for consequential costs associated with a missed or rescheduled appointment, such as time taken off work, other trades you scheduled, or storage costs.

6. Completion & Acceptance

At the end of the appointment, you (or your designated representative) inspect the work and confirm completion. Your confirmation covers assembly workmanship only. It does not cover the electrical function of equipment that is awaiting hookup by your electrician, which can only be evaluated after your electrician completes the connection.

If we do not hear from you within 72 hours of our completion notice, the service is deemed accepted. Acceptance — whether confirmed or deemed — does not waive your right to file a damage claim with the servicing provider within its applicable claim window (see Section 3).

7. Electrical & Plumbing

Assembly teams never perform electrical or plumbing work. Any electrical or plumbing connection your equipment requires — including dedicated circuits, hardwired hookups, and water or drain lines — must be completed by a licensed electrician or plumber that you hire directly. Equipment requiring dedicated or hardwired power is commissioned by your electrician after assembly is complete.

8. Commercial Premises

Services purchased for commercial premises — gyms, studios, clinics, spas, hotels, offices, and other non-residential locations — are governed by a separate commercial services agreement arranged through our commercial team. These consumer terms do not apply to commercial engagements. Contact us at (888) 500-5675 to arrange commercial service.

9. Agreement & Acceptance of These Terms

Purchasing an assembly or delivery service constitutes your acceptance of these terms. You accept these terms by checking the service option when adding it to your cart (your acceptance is recorded with your order), or by email confirmation when we add the service to your order by phone. The version and effective date of the terms you accepted are shown on this page and referenced in your order confirmation.

These terms are Version 1.1, effective July 28, 2026. We may update them for future purchases; the version in effect when you purchased your service is the version that applies to it.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability in connection with the services is limited to the amount you paid for the service. Nothing in these terms limits liability for gross negligence or willful misconduct. Some states do not allow certain limitations or releases of liability, so portions of this section may not apply to you.

11. Contact

Version 1.1 — Effective July 28, 2026