Recovery Room Direct offers free freight shipping on all large equipment orders to the contiguous 48 US states. Therabody devices ship via ground parcel — free on orders of $99 or more, and $15 flat on orders under $99. We are factory-authorized for every brand we carry, and our team personally handles delivery coordination and any damage resolution from purchase through delivery.
How Your Order Is Delivered
LTL Freight Delivery
Saunas • Massage Chairs • Cold Therapy
- Order confirmed — processing begins
- Ships from warehouse on freight pallet
- Carrier calls to schedule your delivery window
- Truck arrives with mechanical liftgate — curbside delivery
- Inspect all cartons & sign the Bill of Lading
Ground Parcel Delivery
Therabody — Theragun, TheraFace, JetBoots, Lounger
- Order confirmed — processing begins
- Ships via UPS or FedEx in factory-sealed box
- Tracking number emailed on ship date
- Delivered to your door — no appointment needed
- Photograph box before opening if it appears damaged
Standard Freight Delivery: What “Curbside” Means
All large equipment orders ship via curbside LTL freight delivery. This is the standard delivery method for large wellness equipment — and it is important to understand exactly what that means before your delivery day so there are no surprises.
- The freight driver will use a mechanical liftgate to lower your pallet from the truck to ground level at the curb or end of your driveway. Delivery ends at curbside.
- The driver is not permitted — and will not — bring your order up a driveway, through a door, or inside your home. This is standard freight carrier policy, not an exception.
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You are responsible for moving everything from the curb into your home and to its final location. Plan for this before delivery day.
- Sauna panels, cold plunge units, and massage chair boxes are heavy — most weigh between 150 and 400 lbs across multiple cartons. Have at least two adults available at the time of delivery.
- Measure your entryway, hallways, and any staircases before ordering. If access is limited, contact us before placing your order so we can confirm deliverability to your address.
- Assembly is the customer’s responsibility. Manufacturer instructions and video guides are included with every product and available on the manufacturer’s website. Typical sauna assembly takes 2–4 hours with two people; massage chair arm and footrest attachment takes approximately 20–30 minutes.
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Do not leave your pallet or cartons outside after delivery. Exposure to rain or moisture can damage contents. Move boxes to a sheltered location as soon as possible after delivery.
Apartments, condos & gated communities: Freight trucks require unobstructed road clearance. If your address has a gate code, low-clearance entry, a height-restricted garage, or any other restricted access, contact us before ordering so we can confirm the carrier can reach your address. Redelivery fees resulting from inaccessible or undeliverable addresses are the customer’s responsibility.
Freight Delivery Appointments
All LTL freight deliveries require a scheduled appointment. Here is exactly what to expect:
- Once your shipment reaches the local carrier terminal, the freight company will call the phone number on your order to schedule delivery. Delivery windows are typically 3–4 hours.
- You or a responsible adult (18 or older) must be present at the scheduled time to accept delivery and sign the Bill of Lading.
- Use the PRO number in your shipping confirmation email to track your freight shipment on the carrier’s website. PRO tracking provides real-time location updates and estimated delivery windows — it works differently from parcel tracking numbers.
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Missed delivery window: If you are not available at your scheduled delivery time, any redelivery fee charged by the freight carrier is the customer’s responsibility. Contact the carrier as soon as possible to reschedule.
- If a delivery cannot be completed and your shipment is held at the carrier’s terminal, storage fees may begin to accrue. Reschedule promptly to avoid these charges.
Holiday & peak season delays: Carrier networks experience higher volumes during November, December, and late summer. Allow extra transit time during these periods. We will communicate proactively if your order is affected by a carrier delay.
White Glove Delivery Upgrade
White Glove delivery is available as a paid upgrade on select products. This service includes inside delivery to your room of choice, full assembly, and removal of all packaging materials — a significant upgrade from standard curbside delivery.
To find out if White Glove delivery is available for your product, check the product page or your cart at checkout. Options and pricing vary by product. White Glove service must be arranged before your order ships and cannot be added after the order has been dispatched.
Freight Inspection — What to Do When Your Order Arrives
The Bill of Lading (BOL) is the legal delivery receipt you sign when the freight driver arrives. Your signature without noting damage releases the carrier from all liability for transit damage. This is the single most important step of your delivery.
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Before the driver leaves: Inspect every carton and the pallet for punctures, dents, torn corners, or crushed edges. Take your time — the driver must wait.
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Visible damage: Write “DAMAGED” on the BOL before you sign it, and photograph both the packaging and the damage. This step costs you nothing and protects you completely.
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Pro tip: Even when everything looks intact on the outside, you may write “Subject to Inspection” next to your signature. This notation preserves your right to report concealed damage found after opening.
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Concealed damage discovered after opening: Email photos to sales@recoveryroomdirect.com within 5 business days of delivery.
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Do not refuse delivery due to visible damage — refusal does not accelerate resolution and typically complicates the claim. Accept, note on the BOL, and contact us immediately.
Damage claim deadlines: Visible damage must be noted on the BOL at the time of delivery. Concealed damage must be reported to us with photos within 5 business days of delivery (use the contact information in the inspection bullet above). Claims submitted after this window, or where the BOL was signed without a damage notation, cannot be guaranteed. We coordinate with the carrier and manufacturer on your behalf.
General Information
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Order confirmation: Sent immediately upon checkout with a full summary of your purchase.
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Processing time: 1–5 business days depending on brand and current stock. If an item is backordered or requires custom configuration, we will contact you with an updated timeline before the order ships.
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Tracking: LTL freight orders include a PRO number for carrier tracking. Parcel orders include a UPS or FedEx tracking number. Both are emailed when your order ships.
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Geographic coverage: We ship to the contiguous 48 US states only. We do not currently ship to Alaska, Hawaii, US territories, or international destinations. P.O. boxes cannot receive freight deliveries — a physical street address is required for all large equipment orders.
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Rural and limited-access locations: Delivery addresses in rural areas, remote locations, cul-de-sacs, or locations that cannot accommodate a standard 53-foot semi truck may be subject to additional carrier surcharges. If a surcharge applies to your address, we will contact you before shipment for approval — you may cancel without penalty at that point.
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Lost in transit: If your LTL shipment shows no movement or tracking update for more than 5 business days, contact us immediately. We will open a carrier trace on your behalf and keep you informed throughout.
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Delays: Weather events, carrier capacity constraints, or inventory factors may occasionally extend delivery timelines. We will notify you proactively of any significant changes to your estimated delivery date.
Brand-Specific Shipping Details
Select the brand you ordered from for exact transit times and delivery notes. Click any row to expand.
Almagia International
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Delivery method: Ground parcel via UPS or FedEx — free shipping to the contiguous 48 U.S. states.
Ships from: Brooklyn, NY warehouse
Processing: 1–2 business days after order confirmation.
Transit time: 4–7 business days after shipment.
Tracking: You will receive a tracking number by email once your order ships. PEMF devices are compact and arrive in standard cartons — no freight appointment is required.
At delivery: Inspect the package upon arrival. If the outer carton shows damage, note it before signing. Contact us within 48 hours of delivery with photos of any damage to your device.
Dreampod
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Delivery: Free LTL freight — curbside delivery via ABF or UPS Freight, contiguous 48 U.S. states. All float pods and cold plunge units ship as oversized freight on a pallet.
Processing: In-stock items ship within 48 hours of payment. Made-to-order float pods have longer lead times — contact us before ordering to confirm current availability and ship date.
Transit: 5–8 business days after shipment
Delivery appointment: The freight carrier will contact you to schedule a delivery appointment before arrival. Respond promptly to avoid storage fees or missed delivery attempts.
White Glove: Standard delivery is curbside only. White Glove inside placement may be available for large float pods — call (888) 500-5675 before ordering to arrange.
At delivery: Inspect the shipment and all packaging before signing the Bill of Lading. Note any damage on the BOL before signing. If you observe major structural damage, refuse the delivery — we will arrange a replacement at no cost. Contact us within 48 hours of delivery with photos of any damage.
Dynamic Cold Therapy
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Delivery: Free LTL freight — curbside delivery with mechanical liftgate, contiguous US. Units arrive on a pallet at the curb or driveway end. Cold plunge units weigh 200 lbs or more — pre-plan your entry route before delivery day and have help available.
Processing: 3–5 business days
Transit: 5–10 business days after shipment
Inside delivery: Standard delivery is curbside only. If you need inside delivery or assistance moving the unit to an upper floor, contact us before ordering for a custom delivery quote. Availability varies by location.
At delivery: Inspect the unit and all packaging before signing the Bill of Lading. Note any damage on the BOL before signing — do not refuse delivery. Contact us within 5 business days with photos of any damage.
Dynamic Saunas
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Delivery: Free LTL freight — curbside delivery with mechanical liftgate, contiguous US. The driver will lower your pallet to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 3–5 business days
Transit: 5–14 business days after shipment (varies by destination)
White Glove: Not available. Dynamic Saunas (a Golden Designs Inc. brand) ships curbside only. Sauna panels arrive in multiple cartons — plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect all cartons before signing the Bill of Lading. Note any damage on the BOL before signing — do not refuse delivery. Contact us within 5 business days with photos of any damage.
Golden Designs Saunas
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Delivery: Free LTL freight — curbside delivery with mechanical liftgate, contiguous US. The driver will lower your pallet to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 2 business days
Transit: 5–14 business days after shipment
White Glove: Not available. Golden Designs Inc. ships curbside only. Sauna panels arrive in multiple cartons — plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect all panels and cartons before signing the Bill of Lading. Note any damage on the BOL before signing — do not refuse delivery. Contact us within 5 business days with photos of any damage.
Kahuna Massage Chairs
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Delivery: Free LTL freight — curbside delivery to your ground-floor entry, contiguous US. Standard delivery ends at the threshold; you are responsible for moving the chair to its final room.
Processing: 3–5 business days
Transit: 10–14 business days after shipment. The carrier will call to schedule a delivery appointment window.
White Glove upgrade available ($200): Strongly recommended for any upper-floor placement. Includes inside delivery to your room of choice, full chair assembly, and removal of all packaging. Two-person professional installation team; can navigate up to two flights of stairs. Scheduling takes 10–16 business days after shipment. Must be arranged before your order ships — see the White Glove section above or contact us at the bottom of this page.
Assembly note: The main chair body arrives pre-assembled. Side panels and footrest attach in approximately 20–30 minutes with two people; all tools are included.
Maxxus Saunas
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Delivery: Free LTL freight — curbside delivery with mechanical liftgate, contiguous US. The driver will lower your pallet to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 3–5 business days
Transit: 5–14 business days after shipment
White Glove: Not available. Maxxus Saunas (a Golden Designs Inc. brand) ships curbside only. Most units arrive in two or more heavy cartons — plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect both cartons before signing the Bill of Lading. Note any damage on the BOL before signing — do not refuse delivery. Contact us within 5 business days with photos of any damage.
Summit to Sea
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Delivery: Free freight delivery — curbside with liftgate, contiguous 48 U.S. states. All chambers ship as oversized freight on a pallet.
Prescription required: Summit to Sea chambers are FDA-cleared Class II medical devices. A valid physician’s prescription is required before your order can ship. Email to sales@recoveryroomdirect.com after placing your order.
Processing: 2–3 business days after prescription is confirmed. Chambers ship directly from the Summit to Sea facility.
Transit: Typically 7–10 business days after shipment.
Delivery appointment: The freight carrier will contact you to schedule a delivery appointment before arrival. Respond promptly to avoid storage fees or missed delivery attempts.
At delivery: Inspect all packaging before signing the Bill of Lading. Note any damage on the BOL before signing. If you observe major structural damage, refuse the delivery — we will arrange a replacement at no cost. Contact us within 48 hours of delivery with photos of any damage.
Therabody
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Delivery: Ground parcel via UPS or FedEx — delivered directly to your door. Free on orders of $99 or more; $15 flat rate on orders under $99. Expedited and overnight options are available at checkout.
Processing: 1–4 business days
Transit: 4–6 business days after shipment. No delivery appointment required. Larger items (JetBoots PRO Plus, Therabody Lounger) may require a signature at delivery.
Tracking: Your tracking number is emailed as soon as your order ships.
If damaged: Photograph the shipping box before opening, then document any damage to the device or contents. Email photos to sales@recoveryroomdirect.com within 48 hours of delivery. We will work with you to resolve the issue promptly.
