Recovery Room Direct offers free freight shipping on most large equipment orders to the contiguous 48 US states. Therabody devices ship via ground parcel, free on orders of $99 or more and $15 flat on orders under $99. BioLight and SaunaLife charge shipping at checkout, and ThermaSol saunas are quoted for your address rather than charged at a flat rate. BioLight shipping is calculated at checkout based on your address and the system you order, and we will confirm your exact cost in writing before you buy. SaunaLife freight is charged at checkout at the rates shown in the SaunaLife section below. We are factory-authorized for every brand we carry, and our team personally handles delivery coordination and any damage resolution from purchase through delivery.
How Your Order Is Delivered
LTL Freight Delivery
Saunas • Massage Chairs • Cold Therapy
- Order confirmed — processing begins
- Ships from warehouse on freight pallet
- Carrier calls to schedule your delivery window
- Truck arrives and delivers to the curb
- Inspect all cartons & sign the Bill of Lading
Ground Parcel Delivery
Therabody — Theragun, TheraFace, JetBoots
- Order confirmed — processing begins
- Ships via UPS or FedEx in factory-sealed box
- Tracking number emailed on ship date
- Delivered to your door — no appointment needed
- Photograph box before opening if it appears damaged
Standard Freight Delivery: What “Curbside” Means
All large equipment orders ship via curbside LTL freight delivery. This is the standard delivery method for large wellness equipment — and it is important to understand exactly what that means before your delivery day so there are no surprises.
- The driver delivers your pallet to the curb or the end of your driveway. Delivery ends at curbside. Liftgate service is not included as standard and not every freight truck has one, so if you will need the pallet lowered from the truck, call us before you order and we will check what the carrier can arrange for your address.
- The driver is not permitted — and will not — bring your order up a driveway, through a door, or inside your home. This is standard freight carrier policy, not an exception.
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You are responsible for moving everything from the curb into your home and to its final location. Plan for this before delivery day.
- Sauna panels, cold plunge units, and massage chair boxes are heavy — most weigh between 150 and 400 lbs across multiple cartons. Have at least two adults available at the time of delivery.
- Measure your entryway, hallways, and any staircases before ordering. If access is limited, contact us before placing your order so we can confirm deliverability to your address.
- Assembly is the customer’s responsibility. Manufacturer instructions and video guides are included with every product and available on the manufacturer’s website. Typical sauna assembly takes 2–4 hours with two people; massage chair arm and footrest attachment takes approximately 20–30 minutes.
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Do not leave your pallet or cartons outside after delivery. Exposure to rain or moisture can damage contents. Move boxes to a sheltered location as soon as possible after delivery.
Apartments, condos & gated communities: Freight trucks require unobstructed road clearance. If your address has a gate code, low-clearance entry, a height-restricted garage, or any other restricted access, contact us before ordering so we can confirm the carrier can reach your address. Redelivery fees resulting from inaccessible or undeliverable addresses are the customer’s responsibility.
Freight Delivery Appointments
All LTL freight deliveries require a scheduled appointment. Here is exactly what to expect:
- Once your shipment reaches the local carrier terminal, the freight company will call the phone number on your order to schedule delivery. Delivery windows are typically 3–4 hours.
- You or a responsible adult (18 or older) must be present at the scheduled time to accept delivery and sign the Bill of Lading.
- Use the PRO number in your shipping confirmation email to track your freight shipment on the carrier’s website. PRO tracking provides real-time location updates and estimated delivery windows — it works differently from parcel tracking numbers.
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Missed delivery window: If you are not available at your scheduled delivery time, any redelivery fee charged by the freight carrier is the customer’s responsibility. Contact the carrier as soon as possible to reschedule.
- If a delivery cannot be completed and your shipment is held at the carrier’s terminal, storage fees may begin to accrue. Reschedule promptly to avoid these charges.
Holiday & peak season delays: Carrier networks experience higher volumes during November, December, and late summer. Allow extra transit time during these periods. We will communicate proactively if your order is affected by a carrier delay.
Professional Setup & Assembly
Professional Setup & Assembly is available as a paid upgrade on select products. This service includes inside delivery to your room of choice, full assembly, and removal of all packaging materials — a significant upgrade from standard curbside delivery.
To find out if Professional Setup & Assembly is available for your product, check the product page or call us before ordering. Options and pricing vary by product. Professional Setup & Assembly must be arranged before your order ships and cannot be added after the order has been dispatched.
Want to add Professional Setup & Assembly to your order? Contact us before placing your order — call
(888) 500-5675 or email
sales@recoveryroomdirect.com and we will confirm availability for your specific product.
Freight Inspection — What to Do When Your Order Arrives
The Bill of Lading (BOL) is the legal delivery receipt you sign when the freight driver arrives. Your signature without noting damage releases the carrier from all liability for transit damage. This is the single most important step of your delivery.
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Before the driver leaves: Inspect every carton and the pallet for punctures, dents, torn corners, or crushed edges. Take your time — the driver must wait.
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Visible damage: Note it on the BOL before you sign, and be specific. Write exactly what you see: “Box 2 of 3 crushed on corner,” or “pallet wrap torn, possible moisture damage.” Ask the driver to initial the notation. If the driver will not initial it, note the damage anyway, sign, and photograph the BOL. Then photograph the packaging, the damage, and the signed BOL. This step costs you nothing and it is what makes a freight claim winnable.
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If the crate or pallet looks disturbed but you cannot open it at the curb: write “Crate arrived open/damaged, possible hidden damage” on the BOL and have the driver initial it. Do not write “Subject to Inspection.” Carriers commonly treat that notation as a clean signature, and claims filed against it are routinely denied.
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Concealed damage discovered after opening: Email photos to sales@recoveryroomdirect.com within 48 hours of delivery.
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Cosmetic damage: note it on the BOL, sign, and contact us. Punctured, crushed or structurally damaged: refuse that item and call us on (888) 500-5675 while the driver is still there, so we can authorize the refusal and start the replacement.
Damage claim deadlines: Visible damage must be noted on the BOL at the time of delivery. Concealed damage must be reported to us with photos within 48 hours of delivery (use the contact information in the inspection bullet above). Claims submitted after this window, or where the BOL was signed without a damage notation, cannot be guaranteed. We coordinate with the carrier and manufacturer on your behalf.
General Information
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Order confirmation: Sent immediately upon checkout with a full summary of your purchase.
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Processing time: 1 to 5 business days depending on brand. The processing and transit times for your specific item are in the brand section below. Some products are produced after you order rather than shipped from stock: LeisureCraft Canadian Timber saunas show an estimated build date on the product page, BioLight commercial freight systems are built and staged to order with lead times that vary by model and configuration, and made to order Dreampod float pods and cold plunge units have longer lead times that we confirm before you order. Summit to Sea chambers do not enter processing until we receive your prescription. If an item is backordered or requires custom configuration, we will contact you with an updated timeline before the order ships.
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Tracking: LTL freight orders include a PRO number for carrier tracking. Parcel orders include a UPS or FedEx tracking number. Both are emailed when your order ships.
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Free shipping threshold: Orders of $199 or more ship free to the contiguous 48 states. Orders under $199 carry a flat $25 shipping charge. The $199 is measured after discounts and before tax. Freight items, sauna stones and the brands noted in the sections below follow their own shipping terms, and every charge is shown at checkout before you pay.
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Geographic coverage: We ship to the contiguous 48 US states. Shipping to Alaska or Hawaii? Contact us before ordering — freight quotes are available on select brands. We do not ship to US territories or international destinations. P.O. boxes cannot receive freight deliveries — a physical street address is required for all large equipment orders.
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Rural and limited-access locations: Delivery addresses in rural areas, remote locations, cul-de-sacs, or locations that cannot accommodate a standard 53-foot semi truck may be subject to additional carrier surcharges. If a surcharge applies to your address, we will contact you before shipment for approval — you may cancel without penalty at that point.
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Lost in transit: If your LTL shipment shows no movement or tracking update for more than 5 business days, contact us immediately. We will open a carrier trace on your behalf and keep you informed throughout.
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Delays: Weather events, carrier capacity constraints, or inventory factors may occasionally extend delivery timelines. We will notify you proactively of any significant changes to your estimated delivery date.
Brand-Specific Shipping Details
Select the brand you ordered from for exact transit times and delivery notes. Click any row to expand.
Almagia International +
Delivery method: Ground parcel via UPS or FedEx — free shipping to the contiguous 48 U.S. states.
Ships from: Brooklyn, NY warehouse
Processing: 1–2 business days after order confirmation.
Transit time: 4–7 business days after shipment.
Tracking: You will receive a tracking number by email once your order ships. PEMF devices are compact and arrive in standard cartons — no freight appointment is required.
At delivery: Inspect the package upon arrival. If the outer carton shows damage, note it before signing. Contact us within 48 hours of delivery with photos of any damage to your device.
BioLight +
Delivery method: Shipping is calculated at checkout based on your address and the system you order. Parcel items (Shine, ReCharge, ReStore, Beam and the Cocoon) ship by insured ground parcel via UPS, FedEx or USPS. Freight systems (ReJuvenate, Arc, Adapt, Apex, Helios and the Aether Chamber) ship palletized by freight carrier.
Ships from: BioLight's own facility.
Processing: Parcel orders are processed within 1–2 business days. Commercial freight systems are built and staged to order, and lead times vary by model and configuration.
Transit time: Parcel delivery typically takes 3–7 business days from the ship date. For freight systems, your Recovery Specialist confirms your delivery window in writing before your order ships.
Before you order: Call (888) 500-5675 and we will confirm your exact shipping cost in writing. Alaska, Hawaii and addresses outside the contiguous U.S. are not available at standard checkout.
At delivery: BioLight requires damage to be reported within 48 hours of delivery, with photographs. On a freight delivery, note the damage on the delivery receipt before the driver leaves. Email photos to sales@recoveryroomdirect.com and we will handle the claim for you. Full BioLight shipping policy
Dreampod +
Delivery: Free LTL freight — curbside delivery via ABF or UPS Freight, contiguous 48 U.S. states. All float pods and cold plunge units ship as oversized freight on a pallet.
Processing: Ships within 48 hours of payment. Made to order float pods and cold plunge units have longer lead times, so contact us before ordering to confirm current availability and ship date.
Transit: 5–8 business days after shipment
Delivery appointment: The freight carrier will contact you to schedule a delivery appointment before arrival. Respond promptly to avoid storage fees or missed delivery attempts.
Setup & Assembly: Standard delivery is curbside only. Some cold plunge units are eligible for our $349 Premium In-Home Setup. The option appears on the product page where it applies, and the FLEX and inflatable models are not eligible. Float pods and tanks are quoted individually, so call (888) 500-5675 before ordering.
At delivery: Inspect the shipment and all packaging before signing the Bill of Lading. Cosmetic damage can be accepted. If a carton or pallet is punctured or crushed, or the unit itself is damaged, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the BOL before you sign, writing exactly what you see, and ask the driver to initial it. If the driver will not initial it, note the damage anyway, sign, and photograph the BOL. Contact us within 48 hours with photos. Once the damage is documented on the BOL we can file a valid freight claim and arrange a replacement at no cost to you. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility.
Dynamic Cold Therapy +
Delivery: Free LTL freight, curbside delivery, contiguous US. Units arrive on a pallet at the curb or driveway end. Cold plunge units weigh 200 lbs or more — pre-plan your entry route before delivery day and have help available.
Processing: 3–5 business days
Transit: 5–10 business days after shipment
Inside delivery: Standard delivery is curbside only. Our Premium In-Home Setup is a flat $349 on Dynamic Cold Therapy plunge tubs, added on the product page before you check out. Chillers, covers, filters and inflatable tubs are not eligible for the setup service. Call (888) 500-5675 before ordering if you need help moving a unit to an upper floor.
At delivery: Inspect the unit and all packaging before signing the Bill of Lading. Note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos of any damage.
Dynamic Saunas +
Delivery: Free LTL freight, curbside delivery, contiguous US. Your pallet is delivered to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 3–5 business days
Transit: 5–14 business days after shipment (varies by destination)
Setup & Assembly: Professional Setup & Assembly is a flat $749 on Dynamic saunas up to 4 person, and $999 on the 6 person Monaco Elite. Add it on the product page before you check out, or call (888) 500-5675 any time before your sauna ships. With standard curbside delivery, sauna panels arrive in multiple cartons, so plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect all cartons before signing the Bill of Lading. Note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos of any damage.
Finnmark Designs +
Delivery: Free LTL freight, curbside delivery, contiguous US. Saunas arrive palletized as flat panels rather than an assembled room. Moving them inside and assembly are the customer’s responsibility.
Accessories: Cushions, covers, the backrest and the chiller filters ship by ground parcel and follow the store-wide free shipping threshold.
Before you order, measure your access. A sauna arrives as panels, so the narrowest doorway, stair turn or lift on the route matters more than the finished footprint. Tell us first if a truck cannot reach your door.
Outside the lower 48: Canada is a flat freight charge quoted at the time of order. Puerto Rico, Alaska and Hawaii are quoted case by case.
At delivery: Inspect all cartons before signing the Bill of Lading and note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos, before the sauna is assembled.
Floridian Brand +
Delivery method: Free LTL freight — curbside delivery to the contiguous 48 U.S. states. Premium In-Home Setup available for $349: a professional team brings the chair inside, places it in the room of your choice, and removes all packaging.
Ships from: Tampa, Florida. Products ship fully assembled — no tools or setup required once in position.
Transit time: 2–3 weeks from order confirmation to delivery.
Delivery scheduling: After your order ships, the freight carrier contacts you directly to schedule a delivery appointment. Respond promptly — missed appointments may result in terminal storage fees. Someone must be present to sign at delivery.
Good to know: Standard curbside delivery stops at your main entrance. Plan to have help available to move the chair to its final room — moving assistance is not included. Free shipping applies to the contiguous 48 states only; contact us before ordering for Alaska or Hawaii delivery options.
At delivery: Walk around the shipment and inspect every box before signing. Write “DAMAGED” on the delivery paperwork if you see any damage — this protects your claim. Contact us within 48 hours with photos of any damage.
Golden Designs Saunas +
Delivery: Free LTL freight, curbside delivery, contiguous US. Your pallet is delivered to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 2 business days
Transit: 5–14 business days after shipment
Setup & Assembly: On indoor saunas, Professional Setup & Assembly is a flat $749 up to 4 person and $999 for 6 to 8 person, added on the product page before you check out. Outdoor and barrel saunas are not covered by the flat rate packages, so those are quoted individually and subject to availability. Call (888) 500-5675 before ordering. With standard curbside delivery, sauna panels arrive in multiple cartons, so plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect all panels and cartons before signing the Bill of Lading. Note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos of any damage.
Harvia +
Delivery method: Depends on the model, and the split is not by price. Wall-mounted and pillar electric heaters run roughly 30 to 80 lbs and travel as insured ground parcel. Wood-burning stoves, and the two largest Virta Pro heaters, weigh well over 100 lbs and move palletized by LTL freight carrier. Either way, shipping is free to the contiguous 48 states.
Processing: We confirm stock with the distributor and release your order. Product pages show a live delivery estimate, and most Harvia orders land in a 7 to 14 business day window from order to doorstep.
Transit: Parcel shipments move fastest and need nobody home. Freight takes longer and is the slower half of that window. Most Harvia stock for this market sits with a US distributor, but a few part numbers are supplied from Finland and take longer — we confirm the position for your exact model when you order rather than quoting an average that would be wrong for half the range.
Delivery appointment: Freight only. The carrier calls you to arrange a window and someone must be there to sign. Curbside is the standard: the driver brings the pallet to the end of your driveway, not inside and not up steps. A wood stove is a two-person lift at minimum, so line up help before the truck arrives.
Sauna stones: Shipped by parcel and charged at $69 a box at checkout, including when ordered with a heater, because they are heavy. A heater takes anywhere from one box to thirteen at roughly 44 lbs a box, and wood stoves take a larger stone grade than electric heaters do. Call us and we will size the stone order to your model.
At delivery: Inspect the carton or pallet while the driver is still there and note any damage on the delivery receipt before you sign. Then contact us the same day. A clean signature with no damage noted makes a freight claim much harder to win, and with this distributor the delivery-day note is what decides most claims. Open the box on delivery day even if you are not installing for weeks.
HUUM +
Delivery method: HUUM ships from the distributor’s warehouse in Wheeling, Illinois. The DROP and most accessories travel by ground parcel. The CLIFF, STEEL, HIVE and CORE, including the wall mounted CLIFF Mini and STEEL Mini, ship palletized by LTL freight. Heaters, controls and stoves ship free to the contiguous 48 states.
Processing: We confirm stock with the distributor and release your order. Product pages show a delivery estimate based on the distributor’s usual dispatch time for stocked items; we confirm the position for your exact model when you order.
Delivery appointment: Freight only. The carrier calls to arrange a window and someone must be there to sign. Delivery is curbside, not inside.
Sauna stones: HUUM stones added from a HUUM heater’s own page ship free with that heater. HUUM stones ordered on their own are charged at $69 a box at checkout. A HUUM heater takes 3 to 16 boxes of 33 lbs.
At delivery: Inspect the carton or pallet while the driver is still there and note any damage on the delivery receipt before you sign. If it is punctured, crushed or structurally damaged, refuse it and call us while the driver is still there. Contact us within 48 hours with photos of any damage.
Saunum +
Delivery method: Saunum ships from the distributor’s warehouse in Wheeling, Illinois. The Air, Air L and Air Perfect heaters ship palletized by LTL freight; the AirSolo, the AirIQ control, the safety rails and stones travel by ground parcel. Heaters, AirSolo units and the AirIQ ship free to the contiguous 48 states; any other Saunum accessory follows the store-wide threshold above, free at $199 or more and $25 below.
Processing: We confirm stock with the distributor and release your order. Product pages show a delivery estimate in business days; we confirm the position for your exact model when you order, and if the distributor is out of stock we tell you the new date before anything ships.
Delivery appointment: Freight only. The carrier calls to arrange a window and someone must be there to sign. Delivery is curbside, not inside.
Sauna stones: Saunum stones are added from a Saunum heater’s own page and ship free with that heater. A Saunum heater takes 4 or 6 boxes of 33 lbs.
At delivery: Inspect the carton or pallet while the driver is still there and note any damage on the delivery receipt before you sign. If it is punctured, crushed or structurally damaged, refuse it and call us while the driver is still there. Contact us within 48 hours with photos of any damage.
Icetubs +
Delivery: Free LTL freight to the contiguous 48 states, delivered to the curb. Crates run 375 to 474 lbs by model, so the tub and its cooling engine travel palletized and by appointment.
Processing and transit: 7 to 14 business days from order to doorstep. Every product page carries a live delivery estimate.
Delivery appointment: The carrier calls the number on your order to arrange a window, and someone must be there to sign. Delivery is to the curb, and the driver stops there. A 400 lb crate does not go up a drive on the driver’s time, so arrange help, or add Professional Setup and Assembly at checkout and a crew will unpack it, position it and take the packaging away.
Measure the route first: the IceBath XL is eight feet long and the IceBarrel XL is 40 inches across. Check the path from where a truck can stop to where the tub will sit, gate widths included.
Outside the lower 48: Canada is 490 dollars, set by Icetubs and the same wherever you buy. Alaska, Hawaii and Puerto Rico are quoted case by case.
At delivery: Inspect the crate and the engine carton with the driver still there, and write any damage on the delivery receipt before you sign. Icetubs requires damage reported within 24 hours with photographs, and hidden damage has the same window. Full terms are on our Icetubs shipping policy page.
Kahuna Massage Chairs +
Delivery: Free LTL freight — curbside delivery to your ground-floor entry, contiguous US. Standard delivery ends at the threshold; you are responsible for moving the chair to its final room.
Processing: 3–5 business days
Transit: 10–14 business days after shipment. The carrier will call to schedule a delivery appointment window.
In-home delivery and assembly included at no charge: Strongly recommended for any upper-floor placement. Includes inside delivery to your room of choice, full chair assembly, and removal of all packaging. Two-person professional delivery and assembly team; can navigate up to two flights of stairs. Scheduling takes 10–16 business days after shipment. Must be arranged before your order ships. Contact us at the bottom of this page.
Assembly note: The main chair body arrives pre-assembled. Side panels and footrest attach in approximately 20–30 minutes with two people; all tools are included.
LeisureCraft Canadian Timber +
Delivery: Freight and all cross-border charges included — curbside delivery to the contiguous 48 states. The carrier delivers to the end of your driveway and will not back a truck in. Most deliveries arrive on an 18-wheel truck.
Ships from: Melancthon, Ontario, Canada. Every unit is handcrafted to order.
Build time: Each product page shows an estimated build date rather than a ship date; transit is additional. Peak production season runs February through May.
Unloading: The customer is responsible for getting the crate off the truck. LeisureCraft puts crates at 6 to 14 feet long and 800 to 1,600 pounds depending on the model, with the largest builds — a Georgian with a changeroom, for instance — heavier still. Crates 84 inches or shorter may be lowered with the carrier’s liftgate; anything longer has no liftgate, which applies to most of the barrel and cabin range. Arrange a forklift with extensions, collect from the terminal with a trailer, or use a crew. Call (888) 500-5675 before ordering and we will plan this with you.
Additional charges: Manufacturer charges passed through at cost — tilt-tow delivery arranged on your behalf $1,250; shipping address change after the unit leaves the factory $350 (free before it ships); terminal storage $35 per day if a delivery appointment cannot be completed.
At delivery: Accept the shipment even if the crate is damaged, photograph everything before moving it, and write “Crate arrived open/damaged — Possible Hidden Damage” on the Bill of Lading before signing. Contact us within 72 hours. A clean signature makes a freight claim nearly impossible to win.
Luraco +
Delivery: Free freight to the contiguous 48 states from Luraco's factory in Arlington, Texas. Curbside on every i11 edition and on the i9 Max Plus, i9 Max Plus Special Edition and Model 3 Hybrid SL: the carrier leaves the chair at your curb or the end of your driveway, not inside.
Timing: The i11, i9 Max Plus and Model 3 typically take 8 to 15 business days; the i11 Special Edition, i11 Big & Tall Edition and i9 Max Plus Special Edition 13 to 20; the Billionaire and Royal Editions 15 to 25. The product page shows your estimate, and we confirm the exact date once Luraco schedules your chair.
White glove: Included at no charge on the i9 Max Plus Billionaire and Royal Editions: a two-person team brings the chair to your room, assembles it and removes the packaging. On every other Luraco chair you can add our Professional Setup & Assembly beside Add to Cart.
What we need from you: Two phone numbers for the household and a note, with a photo if you can, of any steps or stairs on the way in. We ask for these after you order.
At delivery: Inspect the box with the driver there, note any damage on the paperwork before you sign, photograph it and report it to us within 48 hours. Full terms are on our Luraco shipping policy page.
Maxxus Saunas +
Delivery: Free LTL freight, curbside delivery, contiguous US. Your pallet is delivered to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 3–5 business days
Transit: 5–14 business days after shipment
Setup & Assembly: Professional Setup & Assembly is a flat $749 on every Maxxus sauna. Add it on the product page before you check out, or call (888) 500-5675 any time before your sauna ships. With standard curbside delivery, most units arrive in two or more heavy cartons, so plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect both cartons before signing the Bill of Lading. Note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos of any damage.
Mueller Sports Medicine +
Delivery method: Ground parcel via UPS or FedEx — free shipping to the contiguous 48 U.S. states.
Ships from: Prairie du Sac, Wisconsin
Processing: 1–2 business days after order confirmation.
Transit time: 4–9 calendar days after shipment. Mueller REVIVE units are compact parcels — no freight appointment is required.
Tracking: You will receive a tracking number by email once your order ships.
At delivery: Inspect the package upon arrival. If the outer carton shows damage, note it before signing. Contact us within 48 hours with photos of any damage.
Narvi +
Delivery method: Narvi ships from the distributor’s US warehouse. The wood-burning stoves ship palletized by LTL freight; the chimney kit, flue extensions, adaptor, roof flange, floor plate, protective wall, stone cage, thermometer and sand timer travel by ground parcel. Every Narvi stove ships free to the contiguous 48 states; the smaller Narvi parts follow the store-wide threshold above, free at $199 or more and $25 below.
Processing: We confirm stock with the distributor and release your order. Product pages show a delivery estimate in business days; we confirm the position for your exact model when you order, and if the distributor is out of stock we tell you the new date before anything ships.
Delivery appointment: Freight only. The carrier calls to arrange a window and someone must be there to sign. Delivery is curbside, not inside. A Narvi 30 is 331 lbs before stones, so plan how it moves from the curb before the truck arrives.
Sauna stones: Narvi does not supply stones and every Narvi stove needs them. Stones are added from the stove’s own page and ship with it. A Narvi stove takes 2 to 4 boxes of 44 lbs, in the 4 to 6 in split-face grade Narvi specifies.
At delivery: Inspect the carton or pallet while the driver is still there and note any damage on the delivery receipt before you sign. If it is punctured, crushed or structurally damaged, refuse it and call us while the driver is still there. Contact us within 48 hours with photos of any damage.
SaunaLife +
Delivery method: Freight, not parcel, on every model. Most ship palletized by LTL carrier; the three largest cabins, the G6, the G11 and the CL12GCP, move on a flat bed truck. Freight is charged at checkout rather than included, at rates SaunaLife sets by model: 495 dollars on the immersion tubs, 695 on the tub and chiller packages, 950 on most saunas and the barrel shower, and 1,990 on the largest cabins.
Ships from: Wheeling, Illinois.
Processing: Stock moves through a US distributor and most models release promptly, but availability changes week to week across a range this size. We confirm the position for your exact model when you order rather than quoting an average.
Delivery appointment: The carrier calls you to arrange a window and someone must be there to sign. Curbside is the standard: the driver will not bring a pallet up a drive or through a gate.
Before you order, measure your access. Pallets on this range run up to 81 inches wide, which is wider than a standard side gate. Check the route from where a truck can stop to where the sauna will sit. A crated cabin is too heavy to carry in one piece, so plan on two people breaking the pallet down at the curb.
Outside the lower 48: Canada is quoted higher by SaunaLife, from 695 dollars on a tub to 2,490 on the largest cabins. Alaska, Hawaii and Puerto Rico are always quoted case by case, so contact us before ordering.
At delivery: Inspect every crate with the driver still there and write any damage on the delivery receipt before you sign. SaunaLife's warranty excludes damage that would have been visible on inspection before installation, so a clean signature can cost you the claim. Call us from the driveway if anything looks wrong.
Summit to Sea +
Delivery: Free freight delivery, curbside, contiguous 48 U.S. states. All chambers ship as oversized freight on a pallet.
Prescription required: Summit to Sea chambers are FDA-cleared Class II medical devices. A valid physician’s prescription is required before your order can ship. Email to sales@recoveryroomdirect.com after placing your order.
Processing: 2–3 business days after prescription is confirmed. Chambers ship directly from the Summit to Sea facility.
Transit: Typically 7–10 business days after shipment.
Delivery appointment: The freight carrier will contact you to schedule a delivery appointment before arrival. Respond promptly to avoid storage fees or missed delivery attempts.
At delivery: Inspect all packaging before signing the Bill of Lading. Cosmetic damage can be accepted. If a carton or pallet is punctured or crushed, or the chamber itself is damaged, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the BOL before you sign, writing exactly what you see, and ask the driver to initial it. If the driver will not initial it, note the damage anyway, sign, and photograph the BOL. Contact us within 48 hours with photos. Once the damage is documented on the BOL we can file a valid freight claim and arrange a replacement at no cost to you. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility.
Therabody +
Delivery: Ground parcel via UPS or FedEx — delivered directly to your door. Free on orders of $99 or more; $15 flat rate on orders under $99. Expedited and overnight options are available at checkout.
Processing: 1–4 business days
Transit: 4–6 business days after shipment. No delivery appointment required, and the JetBoots PRO Plus may require a signature at delivery.
Therabody Lounger: The Lounger is the exception to the parcel process above. It ships freight with free in-home delivery and on-site setup included, typically 10 to 15 business days from order. We schedule the delivery appointment with you, and someone 18 or older must be present.
Tracking: Your tracking number is emailed as soon as your order ships.
If damaged: Photograph the shipping box before opening, then document any damage to the device or contents. Email photos to sales@recoveryroomdirect.com within 48 hours of delivery. We will work with you to resolve the issue promptly.
ThermaSol +
Delivery method: Freight, not parcel, on every model, and the two halves of the range travel differently. The eight outdoor cabins leave the factory fully assembled and move as one piece on a flat bed. The three indoor cabins — the Lumaria, Aalto and Astra — arrive pre-assembled in panels and are built in place by two to four people.
Freight is quoted, not published. These are crated units of roughly 1,300 to 4,800 pounds going to residential addresses, which is not a flat rate. Send us your postcode before you order and we will come back with a real figure. We confirm it with you for approval before the build begins.
Offloading is yours to arrange, and it is not a liftgate job. An assembled cabin of this size and weight is beyond what a standard liftgate will take, so a forklift or a crane has to reach the pad. ThermaSol’s own instructions call for forks at least two metres long, driven in under the front of the cabin and never from the side, aligned with the marks on the wall that carries the lifting sign. Crane slings run front to back, never side to side.
Processing: Every outdoor cabin is 12 weeks from order and the three indoor models are 4 to 8 weeks. All are built to order, so the clock starts when you order rather than when stock is allocated. ThermaSol notifies customers about two weeks before the scheduled pickup so there is time to arrange equipment.
Delivery appointment: The carrier calls to book a window and someone must be there. Curbside is the standard: the driver brings it to the kerb or the end of the driveway and no further.
Before you order, measure your access. The gate, the side return and anything overhead. This is the single most common reason a sauna delivery goes wrong, and on an assembled cabin it cannot be solved on the day.
Outside the lower 48: Alaska, Hawaii and anywhere beyond the contiguous 48 are quoted separately, and so is any address a standard freight truck cannot reach.
Not included: the slab or pad, the electrical supply and the licensed electrician ThermaSol requires, the forklift or crane on delivery day, and any site preparation.
At delivery: Walk around the unit while the driver is still there and write any damage on the delivery paperwork before you sign, specifically rather than “subject to inspection”. Photograph everything including the packaging and contact us within 48 hours. Refuse a structurally damaged crate and call us from the driveway. Once offloading has begun the carrier is no longer responsible, so inspect before anything comes off the truck.
