Recovery Room Direct offers free freight shipping on most large equipment orders to the contiguous 48 US states. Therabody devices ship via ground parcel, free on orders of $99 or more and $15 flat on orders under $99. BioLight is the exception: BioLight shipping is calculated at checkout based on your address and the system you order, and we will confirm your exact cost in writing before you buy. We are factory-authorized for every brand we carry, and our team personally handles delivery coordination and any damage resolution from purchase through delivery.
How Your Order Is Delivered
LTL Freight Delivery
Saunas • Massage Chairs • Cold Therapy
- Order confirmed — processing begins
- Ships from warehouse on freight pallet
- Carrier calls to schedule your delivery window
- Truck arrives with mechanical liftgate — curbside delivery
- Inspect all cartons & sign the Bill of Lading
Ground Parcel Delivery
Therabody — Theragun, TheraFace, JetBoots
- Order confirmed — processing begins
- Ships via UPS or FedEx in factory-sealed box
- Tracking number emailed on ship date
- Delivered to your door — no appointment needed
- Photograph box before opening if it appears damaged
Standard Freight Delivery: What “Curbside” Means
All large equipment orders ship via curbside LTL freight delivery. This is the standard delivery method for large wellness equipment — and it is important to understand exactly what that means before your delivery day so there are no surprises.
- The freight driver will use a mechanical liftgate to lower your pallet from the truck to ground level at the curb or end of your driveway. Delivery ends at curbside.
- The driver is not permitted — and will not — bring your order up a driveway, through a door, or inside your home. This is standard freight carrier policy, not an exception.
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You are responsible for moving everything from the curb into your home and to its final location. Plan for this before delivery day.
- Sauna panels, cold plunge units, and massage chair boxes are heavy — most weigh between 150 and 400 lbs across multiple cartons. Have at least two adults available at the time of delivery.
- Measure your entryway, hallways, and any staircases before ordering. If access is limited, contact us before placing your order so we can confirm deliverability to your address.
- Assembly is the customer’s responsibility. Manufacturer instructions and video guides are included with every product and available on the manufacturer’s website. Typical sauna assembly takes 2–4 hours with two people; massage chair arm and footrest attachment takes approximately 20–30 minutes.
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Do not leave your pallet or cartons outside after delivery. Exposure to rain or moisture can damage contents. Move boxes to a sheltered location as soon as possible after delivery.
Apartments, condos & gated communities: Freight trucks require unobstructed road clearance. If your address has a gate code, low-clearance entry, a height-restricted garage, or any other restricted access, contact us before ordering so we can confirm the carrier can reach your address. Redelivery fees resulting from inaccessible or undeliverable addresses are the customer’s responsibility.
Freight Delivery Appointments
All LTL freight deliveries require a scheduled appointment. Here is exactly what to expect:
- Once your shipment reaches the local carrier terminal, the freight company will call the phone number on your order to schedule delivery. Delivery windows are typically 3–4 hours.
- You or a responsible adult (18 or older) must be present at the scheduled time to accept delivery and sign the Bill of Lading.
- Use the PRO number in your shipping confirmation email to track your freight shipment on the carrier’s website. PRO tracking provides real-time location updates and estimated delivery windows — it works differently from parcel tracking numbers.
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Missed delivery window: If you are not available at your scheduled delivery time, any redelivery fee charged by the freight carrier is the customer’s responsibility. Contact the carrier as soon as possible to reschedule.
- If a delivery cannot be completed and your shipment is held at the carrier’s terminal, storage fees may begin to accrue. Reschedule promptly to avoid these charges.
Holiday & peak season delays: Carrier networks experience higher volumes during November, December, and late summer. Allow extra transit time during these periods. We will communicate proactively if your order is affected by a carrier delay.
White Glove Delivery Upgrade
White Glove delivery is available as a paid upgrade on select products. This service includes inside delivery to your room of choice, full assembly, and removal of all packaging materials — a significant upgrade from standard curbside delivery.
To find out if White Glove delivery is available for your product, check the product page or call us before ordering. Options and pricing vary by product. White Glove service must be arranged before your order ships and cannot be added after the order has been dispatched.
Freight Inspection — What to Do When Your Order Arrives
The Bill of Lading (BOL) is the legal delivery receipt you sign when the freight driver arrives. Your signature without noting damage releases the carrier from all liability for transit damage. This is the single most important step of your delivery.
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Before the driver leaves: Inspect every carton and the pallet for punctures, dents, torn corners, or crushed edges. Take your time — the driver must wait.
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Visible damage: Note it on the BOL before you sign, and be specific. Write exactly what you see: “Box 2 of 3 crushed on corner,” or “pallet wrap torn, possible moisture damage.” Ask the driver to initial the notation. If the driver will not initial it, note the damage anyway, sign, and photograph the BOL. Then photograph the packaging, the damage, and the signed BOL. This step costs you nothing and it is what makes a freight claim winnable.
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If the crate or pallet looks disturbed but you cannot open it at the curb: write “Crate arrived open/damaged, possible hidden damage” on the BOL and have the driver initial it. Do not write “Subject to Inspection.” Carriers commonly treat that notation as a clean signature, and claims filed against it are routinely denied.
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Concealed damage discovered after opening: Email photos to sales@recoveryroomdirect.com within 48 hours of delivery.
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Cosmetic damage: note it on the BOL, sign, and contact us. Punctured, crushed or structurally damaged: refuse that item and call us on (888) 500-5675 while the driver is still there, so we can authorize the refusal and start the replacement.
Damage claim deadlines: Visible damage must be noted on the BOL at the time of delivery. Concealed damage must be reported to us with photos within 48 hours of delivery (use the contact information in the inspection bullet above). Claims submitted after this window, or where the BOL was signed without a damage notation, cannot be guaranteed. We coordinate with the carrier and manufacturer on your behalf.
General Information
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Order confirmation: Sent immediately upon checkout with a full summary of your purchase.
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Processing time: 1 to 5 business days depending on brand. The processing and transit times for your specific item are in the brand section below. Some products are produced after you order rather than shipped from stock: LeisureCraft Canadian Timber saunas show an estimated build date on the product page, BioLight commercial freight systems are built and staged to order with lead times that vary by model and configuration, and made to order Dreampod float pods and cold plunge units have longer lead times that we confirm before you order. Summit to Sea chambers do not enter processing until we receive your prescription. If an item is backordered or requires custom configuration, we will contact you with an updated timeline before the order ships.
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Tracking: LTL freight orders include a PRO number for carrier tracking. Parcel orders include a UPS or FedEx tracking number. Both are emailed when your order ships.
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Geographic coverage: We ship to the contiguous 48 US states. Shipping to Alaska or Hawaii? Contact us before ordering — freight quotes are available on select brands. We do not ship to US territories or international destinations. P.O. boxes cannot receive freight deliveries — a physical street address is required for all large equipment orders.
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Rural and limited-access locations: Delivery addresses in rural areas, remote locations, cul-de-sacs, or locations that cannot accommodate a standard 53-foot semi truck may be subject to additional carrier surcharges. If a surcharge applies to your address, we will contact you before shipment for approval — you may cancel without penalty at that point.
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Lost in transit: If your LTL shipment shows no movement or tracking update for more than 5 business days, contact us immediately. We will open a carrier trace on your behalf and keep you informed throughout.
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Delays: Weather events, carrier capacity constraints, or inventory factors may occasionally extend delivery timelines. We will notify you proactively of any significant changes to your estimated delivery date.
Brand-Specific Shipping Details
Select the brand you ordered from for exact transit times and delivery notes. Click any row to expand.
Almagia International +
Delivery method: Ground parcel via UPS or FedEx — free shipping to the contiguous 48 U.S. states.
Ships from: Brooklyn, NY warehouse
Processing: 1–2 business days after order confirmation.
Transit time: 4–7 business days after shipment.
Tracking: You will receive a tracking number by email once your order ships. PEMF devices are compact and arrive in standard cartons — no freight appointment is required.
At delivery: Inspect the package upon arrival. If the outer carton shows damage, note it before signing. Contact us within 48 hours of delivery with photos of any damage to your device.
BioLight +
Delivery method: Shipping is calculated at checkout based on your address and the system you order. Parcel items (Shine, ReCharge, ReStore, Beam and the Cocoon) ship by insured ground parcel via UPS, FedEx or USPS. Freight systems (ReJuvenate, Arc, Adapt, Apex, Helios and the Aether Chamber) ship palletized by freight carrier.
Ships from: BioLight's own facility.
Processing: Parcel orders are processed within 1–2 business days. Commercial freight systems are built and staged to order, and lead times vary by model and configuration.
Transit time: Parcel delivery typically takes 3–7 business days from the ship date. For freight systems, your Recovery Specialist confirms your delivery window in writing before your order ships.
Before you order: Call (888) 500-5675 and we will confirm your exact shipping cost in writing. Alaska, Hawaii and addresses outside the contiguous U.S. are not available at standard checkout.
At delivery: BioLight requires damage to be reported within 48 hours of delivery, with photographs. On a freight delivery, note the damage on the delivery receipt before the driver leaves. Email photos to sales@recoveryroomdirect.com and we will handle the claim for you. Full BioLight shipping policy
Dreampod +
Delivery: Free LTL freight — curbside delivery via ABF or UPS Freight, contiguous 48 U.S. states. All float pods and cold plunge units ship as oversized freight on a pallet.
Processing: Ships within 48 hours of payment. Made to order float pods and cold plunge units have longer lead times, so contact us before ordering to confirm current availability and ship date.
Transit: 5–8 business days after shipment
Delivery appointment: The freight carrier will contact you to schedule a delivery appointment before arrival. Respond promptly to avoid storage fees or missed delivery attempts.
White Glove: Standard delivery is curbside only. Some cold plunge units are eligible for our $349 Premium In-Home Setup. The option appears on the product page where it applies, and the FLEX and inflatable models are not eligible. Float pods and tanks are quoted individually, so call (888) 500-5675 before ordering.
At delivery: Inspect the shipment and all packaging before signing the Bill of Lading. Cosmetic damage can be accepted. If a carton or pallet is punctured or crushed, or the unit itself is damaged, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the BOL before you sign, writing exactly what you see, and ask the driver to initial it. If the driver will not initial it, note the damage anyway, sign, and photograph the BOL. Contact us within 48 hours with photos. Once the damage is documented on the BOL we can file a valid freight claim and arrange a replacement at no cost to you. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility.
Dynamic Cold Therapy +
Delivery: Free LTL freight — curbside delivery with mechanical liftgate, contiguous US. Units arrive on a pallet at the curb or driveway end. Cold plunge units weigh 200 lbs or more — pre-plan your entry route before delivery day and have help available.
Processing: 3–5 business days
Transit: 5–10 business days after shipment
Inside delivery: Standard delivery is curbside only. Our Premium In-Home Setup is a flat $349 on Dynamic Cold Therapy plunge tubs, added on the product page before you check out. Chillers, covers, filters and inflatable tubs are not eligible for the setup service. Call (888) 500-5675 before ordering if you need help moving a unit to an upper floor.
At delivery: Inspect the unit and all packaging before signing the Bill of Lading. Note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos of any damage.
Dynamic Saunas +
Delivery: Free LTL freight — curbside delivery with mechanical liftgate, contiguous US. The driver will lower your pallet to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 3–5 business days
Transit: 5–14 business days after shipment (varies by destination)
White Glove: White Glove and Full Assembly is a flat $749 on Dynamic saunas up to 4 person, and $999 on the 6 person Monaco Elite. Add it on the product page before you check out, or call (888) 500-5675 any time before your sauna ships. With standard curbside delivery, sauna panels arrive in multiple cartons, so plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect all cartons before signing the Bill of Lading. Note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos of any damage.
Floridian Brand +
Delivery method: Free LTL freight — curbside delivery to the contiguous 48 U.S. states. Premium In-Home Setup available for $349: a professional team brings the chair inside, places it in the room of your choice, and removes all packaging.
Ships from: Tampa, Florida. Products ship fully assembled — no tools or setup required once in position.
Transit time: 2–3 weeks from order confirmation to delivery.
Delivery scheduling: After your order ships, the freight carrier contacts you directly to schedule a delivery appointment. Respond promptly — missed appointments may result in terminal storage fees. Someone must be present to sign at delivery.
Good to know: Standard curbside delivery stops at your main entrance. Plan to have help available to move the chair to its final room — moving assistance is not included. Free shipping applies to the contiguous 48 states only; contact us before ordering for Alaska or Hawaii delivery options.
At delivery: Walk around the shipment and inspect every box before signing. Write “DAMAGED” on the delivery paperwork if you see any damage — this protects your claim. Contact us within 48 hours with photos of any damage.
Golden Designs Saunas +
Delivery: Free LTL freight — curbside delivery with mechanical liftgate, contiguous US. The driver will lower your pallet to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 2 business days
Transit: 5–14 business days after shipment
White Glove: On indoor saunas, White Glove and Full Assembly is a flat $749 up to 4 person and $999 for 6 to 8 person, added on the product page before you check out. Outdoor and barrel saunas are not covered by the flat rate packages, so those are quoted individually and subject to availability. Call (888) 500-5675 before ordering. With standard curbside delivery, sauna panels arrive in multiple cartons, so plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect all panels and cartons before signing the Bill of Lading. Note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos of any damage.
Harvia +
Delivery method: Depends on the model, and the split is not by price. Wall-mounted and pillar electric heaters run roughly 30 to 80 lbs and travel as insured ground parcel. Wood-burning stoves, and the two largest Virta Pro heaters, weigh well over 100 lbs and move palletized by LTL freight carrier. Either way, shipping is free to the contiguous 48 states.
Processing: We confirm stock with the distributor and release your order. Product pages show a live delivery estimate, and most Harvia orders land in a 7 to 14 business day window from order to doorstep.
Transit: Parcel shipments move fastest and need nobody home. Freight takes longer and is the slower half of that window. Most Harvia stock for this market sits with a US distributor, but a few part numbers are supplied from Finland and take longer — we confirm the position for your exact model when you order rather than quoting an average that would be wrong for half the range.
Delivery appointment: Freight only. The carrier calls you to arrange a window and someone must be there to sign. Curbside is the standard: the driver brings the pallet to the end of your driveway, not inside and not up steps. A wood stove is a two-person lift at minimum, so line up help before the truck arrives.
Sauna stones: Quoted and shipped with your order rather than folded into the headline price, because they are heavy. A heater takes anywhere from one box to thirteen at roughly 44 lbs a box, and wood stoves take a larger stone grade than electric heaters do. Call us and we will size the stone order to your model.
At delivery: Inspect the carton or pallet while the driver is still there and note any damage on the delivery receipt before you sign. Then contact us the same day. A clean signature with no damage noted makes a freight claim much harder to win, and with this distributor the delivery-day note is what decides most claims. Open the box on delivery day even if you are not installing for weeks.
Kahuna Massage Chairs +
Delivery: Free LTL freight — curbside delivery to your ground-floor entry, contiguous US. Standard delivery ends at the threshold; you are responsible for moving the chair to its final room.
Processing: 3–5 business days
Transit: 10–14 business days after shipment. The carrier will call to schedule a delivery appointment window.
White Glove delivery included at no charge: Strongly recommended for any upper-floor placement. Includes inside delivery to your room of choice, full chair assembly, and removal of all packaging. Two-person professional delivery and assembly team; can navigate up to two flights of stairs. Scheduling takes 10–16 business days after shipment. Must be arranged before your order ships — see the White Glove section above or contact us at the bottom of this page.
Assembly note: The main chair body arrives pre-assembled. Side panels and footrest attach in approximately 20–30 minutes with two people; all tools are included.
LeisureCraft Canadian Timber +
Delivery: Freight and all cross-border charges included — curbside delivery to the contiguous 48 states. The carrier delivers to the end of your driveway and will not back a truck in. Most deliveries arrive on an 18-wheel truck.
Ships from: Melancthon, Ontario, Canada. Every unit is handcrafted to order.
Build time: Each product page shows an estimated build date rather than a ship date; transit is additional. Peak production season runs February through May.
Unloading: The customer is responsible for getting the crate off the truck. LeisureCraft puts crates at 6 to 14 feet long and 800 to 1,600 pounds depending on the model, with the largest builds — a Georgian with a changeroom, for instance — heavier still. Crates 84 inches or shorter may be lowered with the carrier’s liftgate; anything longer has no liftgate, which applies to most of the barrel and cabin range. Arrange a forklift with extensions, collect from the terminal with a trailer, or use a crew. Call (888) 500-5675 before ordering and we will plan this with you.
Additional charges: Manufacturer charges passed through at cost — tilt-tow delivery arranged on your behalf $1,250; shipping address change after the unit leaves the factory $350 (free before it ships); terminal storage $35 per day if a delivery appointment cannot be completed.
At delivery: Accept the shipment even if the crate is damaged, photograph everything before moving it, and write “Crate arrived open/damaged — Possible Hidden Damage” on the Bill of Lading before signing. Contact us within 72 hours. A clean signature makes a freight claim nearly impossible to win.
Maxxus Saunas +
Delivery: Free LTL freight — curbside delivery with mechanical liftgate, contiguous US. The driver will lower your pallet to the curb or driveway end. Moving panels inside and assembly are the customer’s responsibility.
Processing: 3–5 business days
Transit: 5–14 business days after shipment
White Glove: White Glove and Full Assembly is a flat $749 on every Maxxus sauna. Add it on the product page before you check out, or call (888) 500-5675 any time before your sauna ships. With standard curbside delivery, most units arrive in two or more heavy cartons, so plan for two or more people to carry them inside. Assembly video guides are available at goldendesigninc.com.
At delivery: Inspect both cartons before signing the Bill of Lading. Note any damage on the BOL before signing. Cosmetic damage can be accepted; refuse anything punctured, crushed or structurally damaged and call us from the curb. Contact us within 48 hours with photos of any damage.
Mueller Sports Medicine +
Delivery method: Ground parcel via UPS or FedEx — free shipping to the contiguous 48 U.S. states.
Ships from: Prairie du Sac, Wisconsin
Processing: 1–2 business days after order confirmation.
Transit time: 4–9 calendar days after shipment. Mueller REVIVE units are compact parcels — no freight appointment is required.
Tracking: You will receive a tracking number by email once your order ships.
At delivery: Inspect the package upon arrival. If the outer carton shows damage, note it before signing. Contact us within 48 hours with photos of any damage.
Summit to Sea +
Delivery: Free freight delivery — curbside with liftgate, contiguous 48 U.S. states. All chambers ship as oversized freight on a pallet.
Prescription required: Summit to Sea chambers are FDA-cleared Class II medical devices. A valid physician’s prescription is required before your order can ship. Email to sales@recoveryroomdirect.com after placing your order.
Processing: 2–3 business days after prescription is confirmed. Chambers ship directly from the Summit to Sea facility.
Transit: Typically 7–10 business days after shipment.
Delivery appointment: The freight carrier will contact you to schedule a delivery appointment before arrival. Respond promptly to avoid storage fees or missed delivery attempts.
At delivery: Inspect all packaging before signing the Bill of Lading. Cosmetic damage can be accepted. If a carton or pallet is punctured or crushed, or the chamber itself is damaged, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the BOL before you sign, writing exactly what you see, and ask the driver to initial it. If the driver will not initial it, note the damage anyway, sign, and photograph the BOL. Contact us within 48 hours with photos. Once the damage is documented on the BOL we can file a valid freight claim and arrange a replacement at no cost to you. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility.
Therabody +
Delivery: Ground parcel via UPS or FedEx — delivered directly to your door. Free on orders of $99 or more; $15 flat rate on orders under $99. Expedited and overnight options are available at checkout.
Processing: 1–4 business days
Transit: 4–6 business days after shipment. No delivery appointment required, and the JetBoots PRO Plus may require a signature at delivery.
Therabody Lounger: The Lounger is the exception to the parcel process above. It ships freight with free White Glove delivery and on-site setup included, typically 10 to 15 business days from order. We schedule the delivery appointment with you, and someone 18 or older must be present.
Tracking: Your tracking number is emailed as soon as your order ships.
If damaged: Photograph the shipping box before opening, then document any damage to the device or contents. Email photos to sales@recoveryroomdirect.com within 48 hours of delivery. We will work with you to resolve the issue promptly.
