Frequently Asked Questions
Investing in premium wellness equipment requires absolute confidence in your distributor. We have outlined the essential purchasing logistics below to provide you with complete clarity. If your specific question is not addressed our dedicated concierge team is available to assist you.
Payments and Pricing
Do you offer a Price Match Guarantee?
We actively monitor market trends to guarantee you receive the absolute best price. If you find a lower price from another authorized retailer please email us the link. We will verify the details and match their pricing immediately.
Do you offer financing options?
Preserving your capital is always a smart business decision. We partner with Shop Pay and Affirm to provide manageable monthly payment structures. You can review your customized rate by clicking the Shop Pay button below the price on any product. Checking your eligibility does not impact your credit score. Learn more on our Financing page.
Can I split my payment across two different credit cards?
We can absolutely accommodate this request. Many banking institutions place daily limits on standard transactions for your protection. If you need to divide a large purchase across multiple cards please contact our sales team. We will generate custom invoices to structure the payment exactly as you require.
Do you charge sales tax?
We are legally required to collect sales tax only for orders shipping directly to the state of Florida. Clients located in other states will almost always not pay any sales tax at checkout. This regulatory benefit frequently saves our customers thousands of dollars on large facility outfitting.
Shipping and Delivery Logistics
How long will it take to receive my order?
Fulfillment timelines depend heavily on the specific manufacturer and the complexity of the item. Standard wellness accessories often ship within 3 to 5 business days. Custom built products, will require several weeks for production. We display the precise estimated lead time on every product page to ensure transparent expectations.
How do large items ship?
Standard parcel services cannot transport large scale recovery devices. We utilize specialized heavy freight logistics carriers. Once the shipment arrives at a terminal near your city a dispatcher will contact you directly to schedule a specific delivery window.
Is delivery brought inside my house or business?
Standard heavy freight includes curbside delivery only. The driver will utilize a mechanical liftgate to lower the pallet to your driveway or commercial loading dock. They are strictly prohibited from moving the equipment inside or performing any assembly. If your facility requires professional inside delivery please contact us prior to ordering so we can provide a white glove logistics quote.
Do you ship internationally?
Our current logistics network focuses exclusively on domestic fulfillment. We only ship within the contiguous United States. We do not process orders bound for Alaska, Hawaii, Canada, or international destinations at this time.
What happens if my equipment arrives damaged?
It is critical that you inspect the exterior packaging while the delivery driver is present. If you observe structural damage you must write damaged on the delivery receipt before providing your signature. You then have exactly 48 hours to email our team with photographic evidence. We will handle the insurance claim on your behalf and expedite the necessary replacement parts.
Returns and Cancellations
Can I cancel my order?
Please reach out to our team immediately if your plans change. Orders canceled prior to processing are eligible for a complete refund. If your order has already been processed with the vendor but has not yet shipped the cancellation is subject to a 5% administrative fee. Once an item has left the manufacturer warehouse the cancellation becomes a standard return and assumes all associated return shipping costs and restocking fees..
What is your return policy?
We accept returns on most unused equipment within 30 of delivery. Returning large medical devices requires expensive freight transportation. All eligible returns are subject to a standard 20% restocking fee plus the total cost of return shipping unless the specific manufacturer dictates otherwise. Please review our official Return Policy page for complete guidelines.
Warranties and Our Business
Are you an authorized dealer?
Yes we are. We operate as verified authorized dealers for every single manufacturer showcased in our catalog. We exclusively supply authentic equipment directly from the original source.
Does my equipment come with a warranty?
Purchasing through an authorized distributor guarantees your investment is protected. Every item includes the complete original manufacturer warranty. You receive the exact same factory coverage as a direct purchase alongside the added value of our lifetime support.
Do you have a physical showroom where I can test the equipment?
We operate as an exclusive digital distributor. Maintaining physical retail showrooms creates massive overhead expenses that inevitably inflate product prices. Our online model allows us to pass those exact savings directly to you. Your equipment ships brand new from the factory directly to your location.