Icetubs Drip Tray for IceBath and IceBarrel Cold Plunges

Every Icetubs cold plunge ships free to the contiguous 48 states. These are freight shipments, not parcel: the lightest crate on the range leaves the warehouse at 375 pounds and the heaviest at 474, so the tub and its cooling engine travel palletized on an LTL carrier, by appointment, to the curb. Call (888) 500-5675 if you want the delivery method for your exact model confirmed before you order.

Free freight to the lower 48. The price you see is the price you pay anywhere in the contiguous 48 states. Canada is 490 dollars, set by Icetubs and the same wherever you buy. Alaska, Hawaii and Puerto Rico are quoted case by case, so contact us before ordering.

Scheduling your delivery. The carrier calls the number on your order to arrange an appointment window, and someone has to be there to sign. Curbside is the standard: the driver lowers the pallet to ground level on a liftgate and stops there. A 400 pound crate does not go up a drive or through a side gate on the driver's time, so arrange help, or add Professional Setup and Assembly at checkout and a crew will unpack it, assemble it, position it on site and take the packaging away.

Measure the route before the truck comes. The IceBath XL is eight feet long, and the IceBarrel XL is 40 inches across the tub. Check the path from where a truck can stop to where the tub will sit, gate widths and any turn included, before you order rather than after.

Inspect before you sign. Check the crate and the engine carton with the driver still there and write any damage on the delivery receipt before you sign. Icetubs requires visible transport damage recorded on the delivery document at the moment of delivery and reported within 24 hours with photographs, and hidden damage has the same window. A clean signature lets the carrier treat the goods as delivered in good condition, which can end a claim before it starts, so open everything on delivery day even if you are not filling the tub for weeks.

Accessories. Drip trays, filter sets, the phone holder and AquaFinesse water care are parcel items and go out with your tub order rather than separately.

Lead times. Icetubs stock for this market moves through a US distributor and most models ship promptly. We confirm the position for your model when you order rather than publishing an average.

Questions before you order? We are here Monday to Saturday, 9am to 6pm EST.

Free freight applies to the contiguous 48 states. See our general shipping policy for terms that apply across the store.

Icetubs covers its cold plunges against manufacturing defects and component failures for two years in private use and six months in light professional use, from the date you take delivery. Cover runs with the product's serial number, so keep your invoice. We open and manage the claim for you.

Freezing weather is a condition, not a suggestion. With the engine running the tub can sit in ambient temperatures down to 23°F; with the engine off the floor is 34°F. Between the two the engine has to run on automatic around the clock. Below 23°F the engine must be detached and stored indoors and the tub drained. Skipping either step is a named exclusion, and a burst pipe is the failure it prevents.

Water care and filters are conditions too. AquaFinesse is the only approved treatment; salts, chlorine, bromine, shock doses and homemade mixtures are named exclusions. Filters must be replaced monthly in private use and weekly in light professional use, and the engine must never run without water or a filter fitted.

What is not covered. Filters, AquaFinesse, the ozone generator and the water pump. Labor, travel and call-out charges, even when the part itself is covered. Cosmetic damage from misuse, natural weathering of the Thermowood, improper transport or relocation, unauthorized repair, and corrosion on a tub sited within 10 miles of the coast.

How a claim is settled. Icetubs does not send technicians. Either a replacement part is shipped to you with instructions and remote support, or the component is collected free of charge and returned repaired. A replaced part carries the remainder of the original term.

If it arrives damaged, the clock is 24 hours. Note the damage on the delivery document before you sign and report it within 24 hours with photographs, visible or hidden. Other defects should be reported within two months of discovery, or 14 days for a business user.

Light professional use. The six month term covers a business where the tub is not the primary revenue generating equipment, such as a small studio, clinic or office, and use is capped at 15 people a day. A dedicated cold plunge studio falls outside this warranty entirely, so tell us before you order.

How to make a claim. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number, the serial number and a description of the fault. Photographs or a short video help.

This summary reflects the Icetubs published warranty and service terms for cold plunges. The manufacturer's written document governs any claim.

If an Icetubs cold plunge is not right, you have 30 days from the date of purchase to return it. All return communication is handled by our team at Recovery Room Direct. You do not need to contact the manufacturer or the distributor yourself.

Condition required. New, unused and resalable, with the original crating, the engine carton and all included parts. Once the tub has been filled and the engine has run it counts as used and cannot be returned. Keep the crate until you are certain you are keeping it, because a 400 pound tub cannot travel safely without it.

How to start a return. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number. A Return Authorization number is required before anything goes back, and product returned without one can be refused.

What a return costs. Full credit for the product, less a repackaging fee that typically runs about 20 to 50 dollars. There is no percentage restocking fee on a standard customer return.

Who pays the freight. You do on a change of mind, and return freight on a crated cold plunge is a real number rather than a formality, so ask us for a figure before you commit. Because these ship free, the outbound freight we paid is also deducted from a change of mind refund. When the cause is shipping damage or an error on our side, we cover the return and nothing is deducted.

Damaged on arrival is a different process, and the clock is 24 hours. Note the damage on the delivery receipt before you sign, photograph the crate and contents before you move anything, and call us the same day. Icetubs requires damage reported within 24 hours with photographs or video, visible or hidden. Transport damage is resolved with replacement parts rather than by returning the tub.

Cancelling before it ships. Call us as early as you can. Before we submit the order to the distributor there is no fee. After we submit it but before it ships, a small administrative fee may apply, and we waive it whenever we are not charged.

Accessories and water care. Same 30 day window and the same condition requirement. An opened bottle of AquaFinesse and an opened filter set are consumables and are not returnable.

Refunds are issued to the original payment method once the return is received and inspected. See our general refund policy for terms that apply across the store.