Icetubs Shipping Policy

Every Icetubs cold plunge ships free to the contiguous 48 states. These are freight shipments, not parcel: the lightest crate on the range leaves the warehouse at 375 pounds and the heaviest at 474, so the tub and its cooling engine travel palletized on an LTL carrier, by appointment, to the curb. Call (888) 500-5675 if you want the delivery method for your exact model confirmed before you order.

Free freight to the lower 48. The price you see is the price you pay anywhere in the contiguous 48 states. Canada is 490 dollars, set by Icetubs and the same wherever you buy. Alaska, Hawaii and Puerto Rico are quoted case by case, so contact us before ordering.

Scheduling your delivery. The carrier calls the number on your order to arrange an appointment window, and someone has to be there to sign. Curbside is the standard: the driver lowers the pallet to ground level on a liftgate and stops there. A 400 pound crate does not go up a drive or through a side gate on the driver's time, so arrange help, or add Professional Setup and Assembly at checkout and a crew will unpack it, assemble it, position it on site and take the packaging away.

Measure the route before the truck comes. The IceBath XL is eight feet long, and the IceBarrel XL is 40 inches across the tub. Check the path from where a truck can stop to where the tub will sit, gate widths and any turn included, before you order rather than after.

Inspect before you sign. Check the crate and the engine carton with the driver still there and write any damage on the delivery receipt before you sign. Icetubs requires visible transport damage recorded on the delivery document at the moment of delivery and reported within 24 hours with photographs, and hidden damage has the same window. A clean signature lets the carrier treat the goods as delivered in good condition, which can end a claim before it starts, so open everything on delivery day even if you are not filling the tub for weeks.

Accessories. Drip trays, filter sets, the phone holder and AquaFinesse water care are parcel items and go out with your tub order rather than separately.

Lead times. Icetubs stock for this market moves through a US distributor and most models ship promptly. We confirm the position for your model when you order rather than publishing an average.

Questions before you order? We are here Monday to Saturday, 9am to 6pm EST.

Free freight applies to the contiguous 48 states. See our general shipping policy for terms that apply across the store.