Icetubs Return Policy

If an Icetubs cold plunge is not right, you have 30 days from the date of purchase to return it. All return communication is handled by our team at Recovery Room Direct. You do not need to contact the manufacturer or the distributor yourself.

Condition required. New, unused and resalable, with the original crating, the engine carton and all included parts. Once the tub has been filled and the engine has run it counts as used and cannot be returned. Keep the crate until you are certain you are keeping it, because a 400 pound tub cannot travel safely without it.

How to start a return. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number. A Return Authorization number is required before anything goes back, and product returned without one can be refused.

What a return costs. Full credit for the product, less a repackaging fee that typically runs about 20 to 50 dollars. There is no percentage restocking fee on a standard customer return.

Who pays the freight. You do on a change of mind, and return freight on a crated cold plunge is a real number rather than a formality, so ask us for a figure before you commit. Because these ship free, the outbound freight we paid is also deducted from a change of mind refund. When the cause is shipping damage or an error on our side, we cover the return and nothing is deducted.

Damaged on arrival is a different process, and the clock is 24 hours. Note the damage on the delivery receipt before you sign, photograph the crate and contents before you move anything, and call us the same day. Icetubs requires damage reported within 24 hours with photographs or video, visible or hidden. Transport damage is resolved with replacement parts rather than by returning the tub.

Cancelling before it ships. Call us as early as you can. Before we submit the order to the distributor there is no fee. After we submit it but before it ships, a small administrative fee may apply, and we waive it whenever we are not charged.

Accessories and water care. Same 30 day window and the same condition requirement. An opened bottle of AquaFinesse and an opened filter set are consumables and are not returnable.

Refunds are issued to the original payment method once the return is received and inspected. See our general refund policy for terms that apply across the store.