Icetubs Warranty Policy

Icetubs gives its cold plunges a 2-Year Limited Warranty in private use and a 6-Month Limited Warranty in light professional use, against manufacturing defects and component failures, from the date you take delivery. Cover runs with the product's serial number, so keep your invoice. We open and manage the claim for you.

Freezing weather is a condition, not a suggestion. With the engine running the tub can sit in ambient temperatures down to 23°F; with the engine off the floor is 34°F. Between the two the engine has to run on automatic around the clock. Below 23°F the engine must be detached and stored indoors and the tub drained. Skipping either step is a named exclusion, and a burst pipe is the failure it prevents.

Water care and filters are conditions too. AquaFinesse is the only approved treatment; salts, chlorine, bromine, shock doses and homemade mixtures are named exclusions. Filters must be replaced monthly in private use and weekly in light professional use, and the engine must never run without water or a filter fitted.

What is not covered. Filters, AquaFinesse, the ozone generator and the water pump. Labor, travel and call-out charges, even when the part itself is covered. Cosmetic damage from misuse, natural weathering of the Thermowood, improper transport or relocation, unauthorized repair, and corrosion on a tub sited within 10 miles of the coast.

How a claim is settled. Under Icetubs’ terms, defective parts are repaired or replaced free of charge, and after the first three months a replacement may be refurbished. Repairs must be approved by Icetubs first, you may be asked to help replace simple parts, and a replaced part carries the remainder of the original term. Labor, travel and call-out fees are not included.

If it arrives damaged, the clock is 24 hours. Note the damage on the delivery document before you sign and report it within 24 hours with photographs, visible or hidden. Other defects should be reported within two months of discovery, or 14 days for a business user.

Light professional use. The six month term covers a business where the tub is not the primary revenue generating equipment, such as a small studio, clinic or office, and use is capped at 15 people a day. A dedicated cold plunge studio falls outside this warranty entirely, so tell us before you order.

How to make a claim. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number, the serial number and a description of the fault. Photographs or a short video help.

This summary reflects the Icetubs published warranty and service terms for cold plunges. The manufacturer's written document governs any claim.