Maxxus Serenity Dual Tech 2-Person Low EMF FAR Infrared Sauna | Canadian Hemlock

Free freight to the lower 48. Your order ships on a strapped pallet by insured LTL freight from the manufacturer's California warehouse.

When it ships. Orders are processed within 2 to 5 business days depending on the brand, and delivery to most addresses in the contiguous US takes 5 to 14 business days after shipment. Transit times are carrier estimates, not guarantees.

How you will know. You get a tracking number by email as soon as your order leaves the warehouse. Most carriers then call 24 to 48 hours ahead to lock in a four hour window, and some send an email or text the morning of delivery instead. Respond promptly either way, because missed attempts trigger terminal storage fees.

How it arrives. A 53 foot semi truck arrives at your curbside and the driver delivers the pallet to the curb. Liftgate service is not included as standard, and standard delivery does not include bringing the equipment inside, up stairs, or unpacking. Someone must be present to sign.

If it arrives damaged. Walk around the pallet and check every box before signing the Bill of Lading. Cosmetic damage can be accepted, but if a carton is punctured or crushed, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the Bill of Lading, photograph it, and contact us within 48 hours. Once the damage is documented on the Bill of Lading we can file a valid freight claim and ship a replacement at no cost to you. Signing a clean Bill of Lading releases the carrier, and claims filed after one are routinely denied. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility.

Where it ships. Free freight covers standard residential curbside delivery within the contiguous 48 states. Hawaii, Alaska and Canada are not available at standard checkout, so contact us before ordering for a freight quote.

Read the full Golden Designs Shipping Policy

How long. Your Maxxus sauna carries the manufacturer's limited warranty from Golden Designs, Inc. Residential coverage is 5 years on heating elements and electronics and 1 year on the wood structure; built-in appliances carry their own manufacturers' warranties. Several current Maxxus models ship with documentation showing a 7 year term on those parts.

Parts, not labor. The warranty covers replacement parts; labor is not included. You prepay shipping, duties and taxes on warranty parts and insure anything returned.

Indoor and commercial use. Placing the sauna outdoors voids the warranty entirely. Commercial use reduces coverage to 1 year.

What keeps it valid. Registration is required within 60 days of purchase; we send the link after delivery. It applies to the original purchaser at the original installation address in the continental US or Canada, is not transferable, and requires an intact serial number and unaltered proof of purchase.

What is not covered. Weather or moisture damage, modifications or non-authorized repairs, negligence or misuse, and lacquer or paint on the wood. Minor surface cracks from natural wood movement are not defects.

Read the full Maxxus Saunas Warranty Policy

30 days from delivery. The item must come back new, unused and in its original packaging with all components, hardware and accessories. Anything assembled, used or modified cannot be returned, and electronic components such as power supplies and control panels are non returnable under manufacturer policy regardless of condition.

What a return costs. The manufacturer may charge a 20 percent restocking fee, and you are responsible for the return freight. The original shipping cost is not deducted from your refund. Any storage or carrier routing fees incurred during the return are the buyer's responsibility.

Damaged on arrival. A different process, and you are fully protected. If you accepted the delivery and documented the damage on the Bill of Lading, we handle the freight claim and ship a replacement at no cost, with no restocking fee and no return shipping.

Cancelling before it ships. No fee as long as we have not yet submitted your order to the manufacturer. After we submit it but before it ships, an administrative fee of up to 5 percent may apply, and we waive it whenever we are not charged.

To start a return. Email your order number to sales@recoveryroomdirect.com and we issue a Return Merchandise Authorization number within one business day. Write it clearly on every box, because the warehouse will not accept returns without it. Refunds are issued within 5 business days of inspection.

Which brands. Applies to all Golden Designs Inc. brands: Dynamic Saunas, Maxxus Saunas and Dynamic Cold Therapy.

Read the full Golden Designs Return Policy