Golden Designs Return Policy

We stand behind every product we sell. If it's not the right fit, you have 30 days from delivery to return it — and if you need to cancel before it ships, you can do that within 24 hours of purchase at no charge.

How to start a return. Email us your order number at sales@recoveryroomdirect.com and we'll issue a Return Merchandise Authorization (RMA) number within one business day. Write that number clearly on the outside of every box before handing it to the carrier — the warehouse will not accept returns without it.

Condition required. The item must come back new, unused, and in its original packaging with all components, hardware, and accessories included. Items that have been assembled, used, or modified cannot be returned. Electronic components — power supplies, control panels, and accessories — are non-returnable under manufacturer policy regardless of condition.

What it costs to return. We want to be upfront about this: returning large freight equipment has real costs. The manufacturer charges a 20% restocking fee on all returns, and you are responsible for the return freight. If your original order shipped free, the actual outbound freight cost is also deducted from your refund. Any storage or carrier routing fees incurred during the return process are the buyer's responsibility as well. Once the item arrives at the warehouse and passes inspection, your refund is issued within 5 business days to your original payment method.

Damaged on arrival? That's a different process entirely — and you're fully protected. If you refused the delivery and documented the damage on the Bill of Lading, we handle the freight claim and ship you a replacement at no cost. No restocking fee, no return shipping. This is exactly why we ask you to inspect carefully before you sign.

The manufacturer warranty covers defects that arise after the 30-day return window. See full warranty terms at goldendesigninc.com. Questions about your order? Call us at 1-888-500-5675 or email sales@recoveryroomdirect.com — Mon–Sat, 9am–6pm EST. Applies to all Golden Designs Inc. brands: Dynamic Saunas, Maxxus Saunas, and Dynamic Cold Therapy. View our full Return Policy →