Golden Designs Shipping Policy

Your order ships free from the manufacturer's California warehouse on a strapped pallet via insured LTL freight. Orders are processed within 2 business days, and delivery to most addresses in the contiguous US takes 5–7 business days after shipment. You'll receive a tracking number by email as soon as your order leaves the warehouse.

Scheduling your delivery. The freight carrier will reach out before the truck rolls — most carriers call 24–48 hours ahead to lock in a four-hour delivery window. Some carriers (including R+L) send an email or text the morning of delivery instead. Respond promptly either way. If the carrier can't reach you and misses 2–3 delivery attempts, terminal storage fees kick in and the item may be returned at your expense.

What to expect at delivery. A 53-foot semi-truck arrives at your curbside. The driver uses the truck's built-in liftgate to lower the pallet to ground level — that's where their responsibility ends. Standard delivery does not include bringing the equipment inside, up stairs, or unpacking. Plan ahead: have help available to move it once it's off the truck. Someone must be present to sign for the delivery.

CRITICAL — inspect before you sign. Walk around the pallet and check every box before signing the Bill of Lading. Note any scratches, dents, or scuff marks directly on the delivery receipt. If you see a large hole, crushed corner, or obvious structural damage, refuse the delivery — we'll ship a replacement at no cost. Signing a clean BOL releases the freight carrier from all liability. A damage claim cannot be filed after a clean signature. This takes two minutes and fully protects you.

Good to know. If your address changes after the order ships, contact us immediately — carrier re-routing fees may apply and will add transit time. If your location cannot comfortably accommodate a 53-foot semi-truck (island, remote road, gated community, narrow access), contact us before ordering so we can arrange an appropriate solution.

Free freight applies to standard residential curbside delivery within the contiguous 48 US states. Hawaii, Alaska, and Canada are not available at standard checkout — contact us before ordering for a freight quote. Transit times are carrier estimates, not guarantees. Applies to all Golden Designs Inc. brands: Dynamic Saunas, Maxxus Saunas, and Dynamic Cold Therapy. View our full Shipping & Delivery policy →