Golden Designs Shipping Policy
Your order ships free from the manufacturer's California warehouse on a strapped pallet via insured LTL freight. Orders are processed within 2 to 5 business days depending on the brand, and delivery to most addresses in the contiguous US takes 5 to 14 business days after shipment. See the brand section of our shipping policy for the times that apply to your product. You'll receive a tracking number by email as soon as your order leaves the warehouse.
Scheduling your delivery. The freight carrier will reach out before the truck rolls — most carriers call 24–48 hours ahead to lock in a four-hour delivery window. Some carriers (including R+L) send an email or text the morning of delivery instead. Respond promptly either way. If the carrier can't reach you and misses 2–3 delivery attempts, terminal storage fees kick in and the item may be returned at your expense.
What to expect at delivery. A 53-foot semi-truck arrives at your curbside. The driver uses the truck's built-in liftgate to lower the pallet to ground level — that's where their responsibility ends. Standard delivery does not include bringing the equipment inside, up stairs, or unpacking. Plan ahead: have help available to move it once it's off the truck. Someone must be present to sign for the delivery.
CRITICAL — inspect before you sign. Walk around the pallet and check every box before signing the Bill of Lading. Cosmetic damage can be accepted. If a carton is punctured or crushed, or the sauna itself is damaged, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the Bill of Lading before you sign, writing exactly what you see, and ask the driver to initial it. If the driver will not initial it, note the damage anyway, sign, and photograph the Bill of Lading. Contact us within 48 hours with photos. Once the damage is documented on the Bill of Lading we can file a valid freight claim and ship a replacement at no cost to you. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility. Signing a clean BOL releases the freight carrier from all liability. Claims filed after a clean signature are routinely denied. This takes two minutes and fully protects you.
Good to know. If your address changes after the order ships, contact us immediately — carrier re-routing fees may apply and will add transit time. If your location cannot comfortably accommodate a 53-foot semi-truck (island, remote road, gated community, narrow access), contact us before ordering so we can arrange an appropriate solution.
Questions before you order? Call or text (888) 500-5675, Mon–Sat 9am–6pm EST. We coordinate every delivery ourselves.
Free freight applies to standard residential curbside delivery within the contiguous 48 US states. Hawaii, Alaska, and Canada are not available at standard checkout — contact us before ordering for a freight quote. Transit times are carrier estimates, not guarantees. Applies to all Golden Designs Inc. brands: Dynamic Saunas, Maxxus Saunas, and Dynamic Cold Therapy. View our full Shipping & Delivery policy →