Luraco Shipping Policy

Every Luraco chair we sell ships by freight from Luraco's factory in Arlington, Texas, with no delivery charge to the contiguous 48 states. Delivery of the i9 Max Plus and the Model 3 Hybrid SL typically takes 8 to 15 business days; the product page shows your estimated delivery date. Luraco builds the Special Edition with your name; delivery typically takes 13 to 20 business days. The Billionaire and Royal Editions are built to order; the product page shows an estimated date and we confirm the exact date once Luraco schedules the build and the white glove team.

Curbside delivery on the i9 Max Plus, Special Edition and Model 3 Hybrid SL. The chair travels in one large box on a pallet, about 380 to 410 pounds as shipped. The carrier leaves the chair at your curb or the end of your driveway. It is not carried inside, so have help ready to move it, and check that the box will fit through your doorways before it arrives. On its pallet the shipment measures about 55 x 40 x 61 inches for the Model 3 and 71 x 34 x 70 inches for the i9 Max Plus editions.

White glove delivery and assembly included on the Billionaire and Royal Editions. These two editions come with white glove delivery at no charge: a two-person team brings the chair to the room you choose, assembles it and removes all the packaging. Luraco's own white glove scope covers up to two flights of stairs, which is one more reason we ask about the stairs. Someone still has to be there, and the inspection steps below apply.

What we need from you. Every Luraco delivery is booked with two phone numbers for the household, and Luraco needs to know about any steps or stairs on the way in, with a photo if you can take one. We ask for these after you order. The carrier then calls to set a delivery window, and someone has to be there to sign.

Inspect before you sign. Walk around the box while the driver is there. Note any crushed corner, tear, puncture or water mark on the delivery paperwork, be specific rather than writing subject to inspection, and photograph the carton and the chair. Report any damage to us within 48 hours, with photographs; if you assemble the chair yourself, report it before assembly. If the carton is punctured, crushed or structurally damaged, refuse it and call us on (888) 500-5675 while the driver is still there, so we can authorize the refusal and start the replacement.

Assembly. Assembly is not part of curbside delivery. Luraco puts it at 30 to 90 minutes, and the chair plugs into a standard grounded 120 V household outlet. On the i9 Max Plus, Special Edition and Model 3 you can add our Professional Setup & Assembly, which brings the chair to your room, unboxes, assembles and positions it, and takes the packaging away; its full scope is under See details beside Add to Cart. On the Billionaire and Royal Editions, the included white glove team assembles the chair.

Where we ship. The contiguous 48 at no delivery charge. For Alaska, Hawaii or Puerto Rico, ask us before you order. Under Luraco's terms a chair shipped outside the contiguous 48 cannot be returned, and Luraco's in-home warranty service does not reach those states.

Curbside delivery is the standard on the i9 Max Plus, Special Edition and Model 3; the Billionaire and Royal Editions include white glove delivery and assembly. Store-wide rules are in our shipping policy. Questions: (888) 500-5675 or sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET.