BioLight Shipping Policy

Shipping for BioLight is calculated at checkout based on your address and the system you order. Parcel items (Shine, ReCharge, ReStore, Beam and the Cocoon) ship by insured ground parcel. Freight systems (ReJuvenate, Arc, Adapt, Apex, Helios and the Aether Chamber) ship palletized by freight carrier. Call (888) 500-5675 before you order and we will confirm your exact shipping cost in writing. BioLight ships directly from its own facility, and our team tracks every order through to delivery — you always deal with us, not the manufacturer.

Parcel delivery — Shine, ReCharge, ReStore, Beam and Cocoon. These ship as standard insured parcel via UPS, FedEx or USPS. Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days from the ship date. No appointment or freight dock is needed. You will receive tracking by email once your order leaves the facility.

Freight delivery — ReJuvenate, Arc, Adapt, Apex, Helios and the Aether Chamber. These are large systems, from 65 lb up to more than 800 lb, and they ship on a pallet by freight carrier. Your Recovery Specialist confirms your delivery window in writing before your order ships, so you know exactly what to plan for. Commercial systems are built and staged to order, and lead times vary by model and configuration — call us before you order and we will confirm the current timeline for your unit.

Preparing for a freight delivery. Standard freight delivery is curbside. Measure doorways, hallways and any turns before delivery day, and have help available — these systems are heavy and are not a one-person carry. If your site needs inside placement, a liftgate, or a scheduled appointment window, tell us before you order and we will arrange what is available for your model.

IMPORTANT — report any damage within 48 hours. BioLight requires damage to be reported within 48 hours of delivery, with photographs. Before you unpack, photograph the outside of the carton or pallet. Then photograph anything damaged inside. On a freight delivery, also note the damage on the delivery receipt before the driver leaves, and do not sign a clean receipt if anything looks wrong. Email the photos to sales@recoveryroomdirect.com and we will handle the claim for you. Reports made after 48 hours may not be accepted.

Missing packages and address accuracy. If tracking shows delivered but nothing arrived, check with neighbours and building management first, then contact us and we will open a carrier trace. Please double-check your address at checkout — orders returned for an incorrect address may incur reshipment charges.

Alaska, Hawaii and outside the contiguous U.S. Not available at standard checkout. Call (888) 500-5675 for a custom quote.

Delivery times are carrier estimates, not guarantees. View our full Shipping & Delivery policy →