Narvi Safety Wall Set | Kuru 14 and Kuru 20

Free curbside delivery to the contiguous 48 states on every Narvi stove. The chimney parts and smaller accessories follow our store-wide free shipping threshold, so they ship free with a stove and on any order that clears it. Stoves travel by LTL freight because of their weight; the smaller parts travel by parcel carrier.

Curbside means the curb. The driver brings the shipment to the end of your driveway and that is where the handover happens. Taking it from there to the sauna is yours to arrange, and a Narvi 30 weighs 331 lbs before a single stone goes in, so plan the last fifty feet before the truck arrives rather than on the day.

Alaska, Hawaii and Canada are quoted case by case. Contact us before ordering and we will price the lane.

Most orders leave the warehouse within one to two weeks. If a model is between containers we tell you the date before we take the order, not after.

Inspect before you sign. Freight damage has to be noted on the delivery receipt at the moment of handover. Photograph the crate before it comes off the truck and write any damage on the paperwork before the driver leaves. A receipt signed clean makes a damage claim very hard to win.

Read the full Narvi Shipping & Delivery Policy

Two years in residential use on the Kaamos 20, NC 16, NC 20, NC 24, Luosto, Luosto VS, Inari, Inari Plus and Narvi 30. One year on the Kuru 14 and the Kuru 20.

Non-private use halves the term, and Narvi voids the warranty entirely if the main purpose of use changes during the period.

Covered: defects in materials and workmanship under normal use, on a new product bought from an authorized dealer. It does not limit your rights under applicable law.

Not covered: sauna stones and firebox fire protection plates, which Narvi treats as consumables; improper installation, alteration or misuse; a product incorrectly dimensioned for the room; transport and storage damage, including storage anywhere not indoors, dry, ventilated and above freezing; damage from insufficient ventilation or constant humidity; non-recommended or badly stacked stones; non-original parts; and removal, re-installation, service calls and shipping costs.

Report a fault within 14 days of discovering it, in writing, with proof of purchase and the type designation.

Read the full Narvi Warranty Policy

30 days from purchase, unused and in the original packaging.

Get a return authorization first. Nothing should be sent back before we issue one. Contact us, we raise the authorization with the distributor, and the return then travels against a number that identifies it. A stove returned without one can be refused at the dock.

No fixed restocking fee. The distributor deducts the cost of re-boxing the item, which is normally a modest sum for a stove that comes back clean and complete, and a restocking charge of up to 5% may apply.

You pay the return freight unless the item arrived damaged, the wrong item was shipped, or the fault is ours. In those cases the return costs you nothing and we arrange the collection.

A fired stove cannot come back. Once wood has been burned in it the appliance is used and no distributor will take it. Sauna stones are a consumable and are not returnable once the box is opened.

Read the full Narvi Return Policy