Narvi Return Policy

Narvi products are returnable for 30 days from the date of purchase, unused and in their original packaging.

Start with a return authorization. Nothing should be sent back before we issue one. Contact us first, we raise the authorization with the distributor, and the return then travels against a number that identifies it. A stove returned without one can be refused at the dock.

What it costs. There is no fixed restocking fee on a Narvi return. The distributor deducts the cost of re-boxing the item, which is normally a modest sum for a stove that comes back clean and complete, and a restocking charge of up to 5% may apply. You pay the return freight unless the reason for the return is ours or the carrier's.

When we pay the freight. If the item arrived damaged, if the wrong item was shipped, or if the fault is ours, the return costs you nothing and we arrange collection.

What cannot come back. A stove that has been fired. Once wood has been burned in it the appliance is used, and no distributor takes it back. Sauna stones are a consumable and are not returnable once opened.

Cancelling before it ships is easier than returning it. Before we release the order to the distributor there is no fee at all. Once it has been released an administrative charge may apply, and once the stove is on a truck it becomes a return under the terms above. If you are having second thoughts, tell us early and it usually costs nothing.

To start a return, call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number, and we will issue the Return Authorization number before anything is sent back. The full store-wide terms are in our return policy.