Dynamic Lugano Elite 3-Person Ultra Low EMF Far Infrared Sauna | Canadian Hemlock

Your order ships free from the manufacturer's California warehouse on a strapped pallet via insured LTL freight. Orders are processed within 2 business days, and delivery to most addresses in the contiguous US takes 5–7 business days after shipment. You'll receive a tracking number by email as soon as your order leaves the warehouse.

Scheduling your delivery. The freight carrier will reach out before the truck rolls — most carriers call 24–48 hours ahead to lock in a four-hour delivery window. Some carriers (including R+L) send an email or text the morning of delivery instead. Respond promptly either way. If the carrier can't reach you and misses 2–3 delivery attempts, terminal storage fees kick in and the item may be returned at your expense.

What to expect at delivery. A 53-foot semi-truck arrives at your curbside. The driver uses the truck's built-in liftgate to lower the pallet to ground level — that's where their responsibility ends. Standard delivery does not include bringing the equipment inside, up stairs, or unpacking. Plan ahead: have help available to move it once it's off the truck. Someone must be present to sign for the delivery.

CRITICAL — inspect before you sign. Walk around the pallet and check every box before signing the Bill of Lading. Note any scratches, dents, or scuff marks directly on the delivery receipt. If you see a large hole, crushed corner, or obvious structural damage, refuse the delivery — we'll ship a replacement at no cost. Signing a clean BOL releases the freight carrier from all liability. A damage claim cannot be filed after a clean signature. This takes two minutes and fully protects you.

Good to know. If your address changes after the order ships, contact us immediately — carrier re-routing fees may apply and will add transit time. If your location cannot comfortably accommodate a 53-foot semi-truck (island, remote road, gated community, narrow access), contact us before ordering so we can arrange an appropriate solution.

Free freight applies to standard residential curbside delivery within the contiguous 48 US states. Hawaii, Alaska, and Canada are not available at standard checkout — contact us before ordering for a freight quote. Transit times are carrier estimates, not guarantees. Applies to all Golden Designs Inc. brands: Dynamic Saunas, Maxxus Saunas, and Dynamic Cold Therapy. View our full Shipping & Delivery policy →

We stand behind every product we sell. If it's not the right fit, you have 30 days from delivery to return it — and if you need to cancel before it ships, you can do that within 24 hours of purchase at no charge.

How to start a return. Email us your order number at sales@recoveryroomdirect.com and we'll issue a Return Merchandise Authorization (RMA) number within one business day. Write that number clearly on the outside of every box before handing it to the carrier — the warehouse will not accept returns without it.

Condition required. The item must come back new, unused, and in its original packaging with all components, hardware, and accessories included. Items that have been assembled, used, or modified cannot be returned. Electronic components — power supplies, control panels, and accessories — are non-returnable under manufacturer policy regardless of condition.

What it costs to return. We want to be upfront about this: returning large freight equipment has real costs. The manufacturer charges a 20% restocking fee on all returns, and you are responsible for the return freight. If your original order shipped free, the actual outbound freight cost is also deducted from your refund. Any storage or carrier routing fees incurred during the return process are the buyer's responsibility as well. Once the item arrives at the warehouse and passes inspection, your refund is issued within 5 business days to your original payment method.

Damaged on arrival? That's a different process entirely — and you're fully protected. If you refused the delivery and documented the damage on the Bill of Lading, we handle the freight claim and ship you a replacement at no cost. No restocking fee, no return shipping. This is exactly why we ask you to inspect carefully before you sign.

The manufacturer warranty covers defects that arise after the 30-day return window. See full warranty terms at goldendesigninc.com. Questions about your order? Call us at 1-888-500-5675 or email sales@recoveryroomdirect.com — Mon–Sat, 9am–6pm EST. Applies to all Golden Designs Inc. brands: Dynamic Saunas, Maxxus Saunas, and Dynamic Cold Therapy. View our full Return Policy →

Found it for less at an authorized dealer? We'll match it — before or after you buy.

We're factory-authorized for every brand we carry. If you find this exact model listed at a lower price by another authorized retailer, send us the link and we'll match it before you check out. Already purchased? We'll refund the difference within 30 days of your order date.

To claim: Email us or call with a link or screenshot showing the lower price, the retailer name, and model number. We'll confirm authorization status and apply the match — typically same business day.

Applies to authorized U.S. retailers only. Excludes open-box, clearance, used, and bundle pricing. Item must be in stock at the competing retailer.

View our full price match terms