Dynamic Saunas Warranty Policy

Every Dynamic infrared sauna is covered by the manufacturer's limited warranty from Golden Designs, Inc., included with your purchase as an authorized-dealer order.

Coverage periods (residential). Heating elements and electronics: 5 years. Wood structure: 1 year. Built-in appliances such as stereos are covered by their own manufacturers' warranties.

Commercial use. Heating elements and electronics are covered for 1 year.

Indoor use only. Placing the sauna outdoors voids the warranty entirely. The manufacturer also asks that the warranty be registered within 60 days of purchase at its registration portal — register on time so there's no dispute about your coverage date. We'll send you the link after delivery.

What's covered. Defects in material and workmanship. The warranty covers replacement parts; labor is not included. Coverage applies to the original purchaser at the original installation address (continental US and Canada) and is not transferable.

What's not. Weather or moisture damage, modifications or non-authorized repairs, negligence or misuse, lacquer or paint applied to the wood, and normal wear — including minor surface cracks from natural wood movement, which the manufacturer notes are not defects.

Freight and proof of purchase. The manufacturer requires you to prepay shipping, duties and taxes on warranty parts, and to insure any parts shipped or returned. Coverage requires an unaltered proof of purchase and an intact serial number.

How to make a claim. Contact us — as your authorized dealer we handle the claim with the manufacturer for you. Email sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and photos of the issue.

Summary of the manufacturer's warranty. Their official warranty document governs.