Mr. Steam Metro Wall-Mounted Towel Warmer

Shipping is free to the contiguous 48 states on every Mr. Steam product we sell. Most orders leave the Mr. Steam facility within four business days, and typical delivery is 7 to 12 business days from order. You get tracking by email as soon as the carrier scans it.

How Mr. Steam products travel

Residential steam generators, generator packages, controls, SteamHeads, towel warmers and accessories all ship by parcel carrier. A residential generator weighs between roughly 20 and 60 lbs, so it arrives like any other parcel and needs nobody waiting in for a truck.

The larger CX commercial generators ship palletised by freight. Those need a delivery appointment, somewhere a truck can reach, and someone present to receive and sign for the pallet. Commercial CT packages still go by parcel.

Scheduling a freight delivery

For freight shipments the carrier contacts you to arrange a window. Please respond promptly, as storage charges can start if a pallet sits at the terminal. Someone must be present to receive it.

Good to know

• Alaska, Hawaii and Puerto Rico are quoted separately. Contact us for a rate before ordering.
• Tell us in advance about narrow access, a long carry or a gated property on a freight order.
• Re-routing a shipment after dispatch incurs the carrier's fee.
• A steam generator should be on site before the plumber and electrician are booked.

Free shipping applies to the contiguous 48 states. Questions about a Mr. Steam delivery: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET. See also our store shipping policy.

Mr. Steam warranty terms are not the same across the range, so the term that applies to you depends on which line you bought. All terms are for the United States and Canada.

Which term applies

• MS, Super and Max residential generators: limited lifetime. Mr. Steam warrant the generator against defects in materials and workmanship for its lifetime and will repair or replace it at their option.
• Residential generator packages: limited lifetime on the generator. The control, the SteamHead and the accessories in the package carry their own shorter terms.
• Steam@Home generators: one year. The lifetime term applies to the MS, Super and Max lines rather than to Steam@Home.
• Commercial CT and CX generators: one year. Commercial duty is far harder on a generator and the manufacturer prices the term accordingly.
• Controls, SteamHeads, towel warmers and accessories: see the term stated on the individual product page.

Who handles what

• Mr. Steam decide whether a warranty claim is repaired or replaced.
• We submit and chase the claim with Mr. Steam on your behalf rather than handing you a phone number.
• Installation labour, and the plumbing and electrical work, sit outside the manufacturer warranty.

Making a claim

Contact us with your order number, the model, and a description of the fault with photographs or video where it helps. We open the claim with Mr. Steam the same business day wherever possible and keep you updated until it is resolved.

Mr. Steam warranty questions: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET.

Mr. Steam products can be returned within 30 days of delivery. If you need to cancel before your order ships, contact us and we will stop it.

Starting a return

• Contact us by phone or email and tell us the order number and what you want to return.
• We approve the return and issue an RMA number.
• Ship the item back within 14 days of approval, with the RMA number written on the outside of every box.

Condition we need it in

As new and unused, in the original packaging, with all accessories, manuals and fittings. A generator that has been plumbed in, filled or wired cannot be returned, because it cannot be resold as new. Keep the carton until you are certain you are keeping the unit.

What a return costs

There is no percentage restocking fee on a standard Mr. Steam return. You receive full credit less a new-boxing fee of roughly $20 to $50 where the packaging needs replacing, and you pay the return freight.

We also do not claw back the original outbound shipping, even though your order shipped free.

For context, most sellers in this category charge a restocking fee of 20 to 25 percent on a returned steam generator, and several also deduct the outbound freight. We do neither.

Cancelling before shipment

Separate from returns, an order cancelled before it ships may carry an administrative fee of up to 5 percent. That figure is a cancellation fee and never a restocking fee. If you see the two used interchangeably anywhere, the cancellation fee is what is meant.

Damaged or wrong on arrival

Tell us within 48 hours of delivery with photographs and we will replace it. Nothing above applies to an item that arrived damaged or was not what you ordered.

Questions about a Mr. Steam return: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET. See also our store refund policy.