BioLight Return Policy
If your BioLight purchase isn't the right fit, you have 30 days from the date of delivery to return it. All return communication is handled by our team at Recovery Room Direct — you do not need to contact BioLight yourself.
How to start a return. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number. We will issue a Return Authorization (RA) number and full instructions. Do not ship anything back before you have an RA number — deliveries received without one will be refused.
Condition required. Items must be returned in unused, like-new condition in the original packaging with all components, accessories and documentation. Keep the original crate or carton until you are certain you are keeping the unit — freight-class systems cannot be returned safely without it.
What a return costs. A 20% restocking fee may be deducted from your refund, and return shipping is the buyer's responsibility. The shipping you paid at checkout is not refunded on a change-of-mind return. On the large freight systems, return transport is a significant cost — we will give you a realistic figure before you commit, so there are no surprises. Refunds are issued to the original payment method within 5–7 business days of the returned unit being received and inspected.
Talk to us first. Most returns we see could have been avoided with a five-minute conversation about room size, power, or which model actually fits the use. Call before you order — that is what our specialists are for.
Damage on arrival is not a return. If your unit arrives damaged, do not start a return — it is handled as a freight or carrier claim and it costs you nothing. Photograph everything and email us within 48 hours of delivery. See our BioLight Shipping Policy for the steps.
BioLight's 60-day trial. BioLight offers a 60-day trial period on its devices directly. That is a manufacturer program, separate from our 30-day return window. If you are past 30 days and want to explore it, call us and we will contact BioLight on your behalf and tell you honestly what is possible.
Warranty claims are separate. A defect that appears after the return window is covered by the manufacturer's warranty, not a return. See our BioLight Warranty Policy.