Luraco Return Policy
If your Luraco i9 Max Plus or Model 3 Hybrid SL is not right, you have 30 days from delivery to return it. All return communication is handled by our team at Recovery Room Direct. Luraco coordinates returns through the dealer, so you do not need to contact Luraco yourself.
Condition required. Undamaged and as new, in its original box with all parts. Keep the box and the packing: Luraco accepts a chair for refund only in its original packaging. Photograph the chair before you pack it, and the box when it is collected.
How to start a return. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number. We obtain a Return Authorization number from Luraco, which is required before anything ships back, and we send you the address with it. Pack the chair in its original box on a standard 48 x 40 inch pallet, and enclose your name, full address, phone number and a dated copy of your receipt.
What a return costs. A restocking fee of up to 5% may apply on a change of mind, and we waive it whenever we are not charged ourselves. You pay the return freight; we cover it when the cause is shipping damage or our error. We never deduct the original shipping from your refund.
Personalized editions are final sale. The Special Edition, Billionaire Edition and Royal Edition carry your name on the leather tag and the keypad, set during the build. Luraco's terms say chairs with special personalization orders cannot be returned. A fault on one of these chairs is still covered by the warranty.
Outside the contiguous 48. Luraco does not accept returns of chairs shipped to Alaska, Hawaii, Puerto Rico or any address outside the contiguous 48 states.
Damaged on arrival is a different process, and it is time sensitive. Note it on the delivery paperwork before signing, be specific, photograph the box and the chair, and tell us the same day. Report any damage within 48 hours, with photographs, before the chair is assembled. If the carton is punctured, crushed or structurally damaged, refuse it and call us while the driver is still there. A documented freight claim carries no restocking fee and no return freight.
Cancelling before it ships is easier than returning. Before we send the order to Luraco there is no fee at all. After that an administrative fee of up to 5% may apply, and we waive it when we are not charged. Once it is on a truck it becomes a return. If we miss our own ship date, you cancel with no fee.
Refunds go to the original payment method within 7 business days of the return being received and inspected. Store-wide terms are in our refund policy. A fault that appears after delivery is a warranty matter: see the Luraco warranty policy.