Luraco Warranty Policy

Luraco Health & Beauty, LLC warrants every Luraco chair we sell, and Recovery Room Direct is an authorized Luraco dealer, so your chair carries full factory coverage. Keep your receipt: proof of purchase is required for any claim.

Home use. 5 years on parts. The first 3 years also include in-home service, so parts and labor cost you nothing in that period. The leather carries 10 years, listed in Luraco's warranty table as Guaranteed No Tearing; ordinary wear of the leather covering is not covered.

Commercial use. 1 year on parts, of which the first 6 months include labor, and 1 year on the leather. Placing a chair in a gym, clinic, spa or office? Tell us before you order.

Extended plan, home use only. Luraco's plan adds 2 years of labor, for a total of 5 years of parts and 5 years of labor. You can add it at checkout: choose it in the Extended warranty row beside Add to Cart, and we register it with Luraco for you within Luraco's 90 day window. It is Luraco's plan and Luraco performs the coverage; we sell it on Luraco's behalf. Luraco does not offer this plan for commercial use.

Who and where. The warranty is not transferable. It covers the original purchaser at the original location, so tell us before you move the chair to a new address and we will check it with Luraco. In-home service is not available in Alaska, Hawaii or Puerto Rico.

What is not covered. Damage from improper installation, alterations or unauthorized repairs; misuse of the power supply, electrical disturbances and power surges; cracked remote screens and cosmetic changes; an improper operating environment (the chair is for indoor use only); animals, insects and liquids of any kind, including stains, mold and water damage; cuts, burns and other physical damage, whether intentional, accidental or through neglect; floods, storms, fires and other natural disasters; normal wear of the leather or fabric; shipping costs; and loss of use while the chair awaits parts or repair. Chairs bought from unauthorized dealers, and display models that spent more than 12 months on a showroom floor, are excluded.

Call before anyone opens the chair. An unauthorized repair can end the coverage, so start every fault with Luraco's phone troubleshooting. If a technician visits and finds no problem, Luraco may charge for the call, the labor and the travel.

How to make a claim. Call Luraco Customer Service on 1-800-483-9930 with your proof of purchase. Luraco troubleshoots by phone first. If that does not fix it, Luraco arranges in-home labor within the service period, or issues a return authorization number to ship the chair to a service center. If a claim stalls, call us on (888) 500-5675 or email sales@recoveryroomdirect.com with your order number and we will take it up with Luraco.

Luraco limits implied warranties to the 3 year portion for home use and the 6 month portion for commercial use, or 5 years and 1 year for the structural frame, and excludes incidental and consequential damages.

Summarized from Luraco's published warranty and return policy and the warranty table in the i9 Max Plus Series and Model 3 Hybrid SL user manuals, which govern any claim. Ask and we will send you Luraco's warranty text before you buy. Store-wide terms: shipping policy and refund policy.