Finnmark Return Policy

If a Finnmark sauna or the SoulCold plunge is not right, you have 30 days from purchase to return it. All return communication is handled by our team at Recovery Room Direct. You do not need to contact the manufacturer or the distributor yourself.

Condition required. New, unassembled and resalable, in the original packaging with all parts. A sauna whose panels have been screwed together counts as assembled and cannot go back, and a plunge that has been filled or run counts as used. Check the panels before you start building, not after.

How to start a return. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number. We issue a Return Authorization number, which is required before anything ships back, and we send the address with it. Freight returns do not come to our office.

What a return costs. A restocking fee of up to 5% may apply on a change of mind, and we waive it whenever we are not charged ourselves. You pay the return freight, which on a palletized sauna is the real cost to weigh up; we cover it when the cause is shipping damage or our error. Shipping you paid at checkout is not refunded, and we never deduct the outbound freight from your refund.

Damaged on arrival is a different process, and it is time sensitive. Note it on the delivery paperwork before signing, be specific, photograph the pallet and the contents, and tell us the same day. Report any damage within 48 hours, with photographs, before the sauna is assembled. If a carton or pallet is punctured, crushed or structurally damaged, refuse that item and call us while the driver is still there.

Consumables are not returnable once opened, which covers the carbon and pleated filter packs for the SoulCold. A cushion, cover or backrest goes back on the same terms as a sauna, unused and in its packaging.

Cancelling before it ships is easier than returning. Before we send the order to the distributor there is no fee at all. After that an administrative fee of up to 5% may apply, and we waive it when we are not charged. Once it is on a truck it becomes a return. If we miss our own ship date, you cancel with no fee.

Refunds go to the original payment method within 7 business days of the return being received and inspected. Store-wide terms are in our refund policy. A fault that appears after assembly is a warranty matter: see the Finnmark warranty policy.