• Mr. Steam MS series steam shower generator, 5 kW
4.7 · 2,600+ owner reviews across our brands

Mr. Steam MS Series Steam Shower Generator, 5 kW

Mr. Steam MS Series Steam Shower Generator, 5 kW

by Mr. Steam
Mr. Steam logo
Authorized Mr. Steam Dealer Manufacturer's Warranty Included
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  • Stainless steel, assembled in New York
  • Installs out of sight, not in the room
  • Limited lifetime warranty
Configuration
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4.7 from 2,600+ owner reviews

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Free ShippingTo the contiguous 48 states
ReturnsHandled by our team
No Sales TaxExcept California
Price MatchFound it lower? We'll match
Output 5 kW
Room size up to 71 cu ft
Power supply 240V, 1-Phase, hardwired
Exterior 21 W x 11 D x 16 H in
Chatty, Recovery Room DirectIdan, Recovery Room Direct

Talk to a Recovery Specialist

1-888-500-5675

Mon–Sat 9am–6pm EST

How does delivery work?

Shipping is free to the contiguous 48 states on every Mr. Steam product we sell. Most orders leave the Mr. Steam facility within four business days, and typical delivery is 7 to 12 business days from order. You get tracking by email as soon as the carrier scans it.

How Mr. Steam products travel

Residential steam generators, generator packages, controls, SteamHeads, towel warmers and accessories all ship by parcel carrier. A residential generator weighs between roughly 20 and 60 lbs, so it arrives like any other parcel and needs nobody waiting in for a truck.

The larger CX commercial generators ship palletised by freight. Those need a delivery appointment, somewhere a truck can reach, and someone present to receive and sign for the pallet. Commercial CT packages still go by parcel.

Scheduling a freight delivery

For freight shipments the carrier contacts you to arrange a window. Please respond promptly, as storage charges can start if a pallet sits at the terminal. Someone must be present to receive it.

Inspect a freight delivery before you sign

Look at the crate before you sign the delivery paperwork. If you see any damage, write DAMAGED on the paperwork before signing, photograph it, and tell us the same day. If the damage is severe, refuse the delivery. A signature with no note recorded makes a freight damage claim very hard to win, and that applies to any carrier, not just ours.

Good to know

  • Alaska, Hawaii and Puerto Rico are quoted separately. Contact us for a rate before ordering.
  • Tell us in advance about narrow access, a long carry or a gated property on a freight order.
  • Re-routing a shipment after dispatch incurs the carrier's fee.
  • A steam generator should be on site before the plumber and electrician are booked.

Free shipping applies to the contiguous 48 states. Questions about a Mr. Steam delivery: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET. See also our store shipping policy.

What does the warranty cover?

Mr. Steam warranty terms are not the same across the range, so the term that applies to you depends on which line you bought. All terms are for the United States and Canada.

Which term applies

  • MS, Super and Max residential generators: limited lifetime. Mr. Steam warrant the generator against defects in materials and workmanship for its lifetime and will repair or replace it at their option.
  • Residential generator packages: limited lifetime on the generator. The control, the SteamHead and the accessories in the package carry their own shorter terms.
  • Steam@Home generators: one year. The lifetime term applies to the MS, Super and Max lines rather than to Steam@Home.
  • Commercial CT and CX generators: one year. Commercial duty is far harder on a generator and the manufacturer prices the term accordingly.
  • Controls, SteamHeads, towel warmers and accessories: see the term stated on the individual product page.

Who handles what

  • Mr. Steam decide whether a warranty claim is repaired or replaced.
  • We submit and chase the claim with Mr. Steam on your behalf rather than handing you a phone number.
  • Installation labour, and the plumbing and electrical work, sit outside the manufacturer warranty.

Two things that affect a claim

A residential generator installed on a commercial duty cycle is warranted as the unit it is, not as the room it ended up in, so specify a commercial unit for a commercial room. And scale from a hard water supply is maintenance rather than a defect, which is why an AutoFlush is worth adding where the generator does not drain itself.

Making a claim

Contact us with your order number, the model, and a description of the fault with photographs or video where it helps. We open the claim with Mr. Steam the same business day wherever possible and keep you updated until it is resolved.

Mr. Steam warranty questions: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET.

What if I need to return it?

Mr. Steam products can be returned within 30 days of delivery. If you need to cancel before your order ships, contact us and we will stop it.

Starting a return

  • Contact us by phone or email and tell us the order number and what you want to return.
  • We approve the return and issue an RMA number.
  • Ship the item back within 14 days of approval, with the RMA number written on the outside of every box.

Condition we need it in

As new and unused, in the original packaging, with all accessories, manuals and fittings. A generator that has been plumbed in, filled or wired cannot be returned, because it cannot be resold as new. Keep the carton until you are certain you are keeping the unit.

What a return costs

There is no percentage restocking fee on a standard Mr. Steam return. You receive full credit less a new-boxing fee of roughly $20 to $50 where the packaging needs replacing, and you pay the return freight.

We also do not claw back the original outbound shipping, even though your order shipped free.

For context, most sellers in this category charge a restocking fee of 20 to 25 percent on a returned steam generator, and several also deduct the outbound freight. We do neither.

Cancelling before shipment

Separate from returns, an order cancelled before it ships may carry an administrative fee of up to 5 percent. That figure is a cancellation fee and never a restocking fee. If you see the two used interchangeably anywhere, the cancellation fee is what is meant.

Damaged or wrong on arrival

Tell us within 48 hours of delivery with photographs and we will replace it. Nothing above applies to an item that arrived damaged or was not what you ordered.

Questions about a Mr. Steam return: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET. See also our store refund policy.

What this is

A 5 kW steam generator for a room up to 71 cubic feet

Stainless steel inside and out, designed and assembled in Long Island City, New York. It hides in a cabinet, a closet, under a sealed bench or in an insulated attic and pipes steam to a head inside the room.

Output

5 kW

Room size

up to 71 cu ft

Steam in

15 minutes

Warranty

Limited lifetime

Sizing

Will the MS 5 kW suit your steam room?

Mr. Steam rate this generator for a steam room up to 71 cubic feet. Measure your enclosure width by depth by height and compare. Glass, stone and tile hold less heat than an insulated wall, so a room finished mostly in glass or natural stone sits at the top of its band rather than the middle. If your measurement lands between two sizes, take the larger one. An undersized generator runs continuously and never reaches temperature.

Not sure which size your room needs? Tell us the width, depth and height and the wall finish, and we will confirm the output before you order.

Configuration

Standard or Express Steam

Both configurations are the same generator and the same output. Express Steam shortens the wait between pressing start and steam arriving at the head. Choose it if the room is used on a schedule where a few minutes matter, and choose Standard if you tend to set the room going and come back to it.

Pick the one you want in the Configuration selector above the Add to Cart button.

Where it goes

Install location, water and drain

The generator is hardwired and mounts on a wall or sits on the floor, out of sight and within the run that Mr. Steam allow between the generator and the steam head. A cabinet, a closet, the space under a sealed bench and an insulated attic are all suitable.

Plumbing connections are 3/8 in NPT water inlet, 3/4 in NPT steam outlet and a 1/2 in NPT drain. This generator has an automatic shut-off but no automatic drain, so the AutoFlush accessory is what takes draining off your hands and keeps scale from building in the tank.

Who does what

  • A licensed electrician makes the connection and fits the circuit.
  • A plumber runs the water supply, the steam line and the drain.
  • We supply the generator, the control and the head, and confirm the sizing before you order.

Electrical

What the circuit has to carry

This model is 240 volt, single phase, drawing 21 amps. That is a draw at the light end of the range, which is usually the easiest Mr. Steam unit to retrofit because most panels have room for a circuit this size without an upgrade.

It is hardwired, not plugged in, and it needs its own circuit sized by the electrician against local code. We do not publish a breaker size because the correct one depends on the run length and the wiring method at your property, and that is the electrician's call.

Supply 240V, single phase
Current draw 21 A
Connection Hardwired
Certification cULus

Who buys this size

Where the MS 5 kW usually ends up

This is the part of the range most home steam showers land in. The buyer typically has a dedicated shower enclosure, is sealing it properly for steam, and wants the generator out of sight in a nearby closet or under a bench.

What arrives

In the box

One generator, with its installation manual. The control and the steam head are chosen separately on this listing, so you can match the trim to the rest of the bathroom. If you would rather buy them together, we also list this output as a package with a round or square control and a matching head in thirteen finishes.

Specifications

Mr. Steam MS 5 kW specifications

Output 5 kW
Room coverage up to 71 cu ft
Steam production time 15 minutes
Maximum session 60 minutes
Automatic shut-off Yes
Automatic drain No, AutoFlush sold separately
Supply 240V, 1-phase, 21 A, hardwired
Dimensions 21 W x 11 D x 16 H in
Construction Stainless steel
Plumbing 3/8 in NPT water inlet, 3/4 in NPT steam outlet and a 1/2 in NPT drain
Certification cULus
Origin Assembled in Long Island City, New York
Warranty Limited lifetime, US and Canada

Warranty and service

MS 5 kW warranty

Mr. Steam warrant this generator against defects in materials and workmanship for its lifetime, in the United States and Canada, and will repair or replace it at their option. The lifetime term covers the generator itself. Controls, heads and accessories carry their own shorter terms.

Who handles what

  • Mr. Steam decide repair or replacement under the warranty.
  • We handle the claim paperwork with them on your behalf.
  • Installation labour and the plumbing and electrical work sit outside the warranty.

Where it sits

How the MS 5 kW compares with the sizes either side

At 71 cubic feet this suits a room about 2.5 by 3.5 feet under an 8 foot ceiling. Measure your own enclosure before you use that as a guide, because a foot of extra ceiling or a wall of glass moves the answer more than most people expect.

  • Steam@Home Generator, 3 kW covers 75 cubic feet, and is the one to take if you are near the top of this band, have a high ceiling, or a lot of stone and glass.

This is the smallest in the line, which is where most retrofits into an existing shower enclosure land.

All steam generators The full Mr. Steam range

Buyer questions

MS 5 kW questions

What size steam room does the MS 5 kW suit?

Up to 71 cubic feet. Measure width by depth by height. A room finished mostly in glass or stone sits at the top of its band, so if you are between two sizes take the larger one.

How long until steam arrives?

About fifteen minutes from pressing start. The Express Steam configuration shortens that.

Does it need its own circuit?

Yes. It is hardwired on 240 volt single phase and draws 21 amps, on a dedicated circuit sized by your electrician against local code.

Where does the generator itself go?

Out of sight within the permitted run to the steam head. A cabinet, a closet, under a sealed bench or an insulated attic all work. It is not installed inside the steam room.

Is a control included?

Not on this listing. The control and the steam head are chosen separately so you can match the trim. We also list this output as a package with both included in thirteen finishes.

Does it drain itself?

It shuts off automatically but does not drain automatically. The AutoFlush accessory handles draining and keeps scale out of the tank.

How much water does a session use?

Mr. Steam put a session at under two gallons, against roughly forty for filling a bath.

One last thing

Confirm the size before you order

Steam generator sizing is the one thing worth getting right first, because an undersized unit never reaches temperature and an oversized one costs more to run. Send us the room dimensions and the wall finish and we will tell you which output fits, and which control and head go with it.

Chaddy, steam specialist at Recovery Room Direct

ChaddySteam specialist, Recovery Room DirectMonday to Saturday, 9AM to 6PM ET

Call (888) 500-5675 Ready to order? Scroll up to the buy box

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