Therabody Return Policy

We stand behind every product we sell. If your Therabody device isn't the right fit, you have 30 days from delivery to return it. Need to cancel before it ships? Contact us as soon as possible — cancellations before the order leaves the warehouse avoid all charges.

How to start a return. Email your order number to sales@recoveryroomdirect.com and we'll issue a Return Merchandise Authorization (RMA) number within one business day. Write that number clearly on the outside of the package — returns without a valid RMA will not be accepted.

Condition required. The device must be returned in like-new condition in its original packaging, with all accessories, attachments, charging cables, carrying cases, and documentation included. Items that are missing components, show signs of use, or have been damaged cannot be returned.

What it costs to return. A 15% restocking fee applies to all returns. Return shipping is the buyer's responsibility — we recommend using a trackable, insured carrier. Refunds are issued to your original payment method within 5 business days of receiving and inspecting the return.

Non-returnable items. Open-box sale items are final sale. Personalized or engraved devices cannot be returned. Individual accessories, attachments, and replacement heads purchased separately are non-returnable under manufacturer policy.

Warranty claims. If your device develops a defect outside the 30-day return window, that is covered by Therabody's manufacturer warranty. Most Theragun and TheraFace devices include a 1-year limited warranty (Theragun PRO: 2 years); accessories and attachments are typically covered for 90 days. Submit warranty claims directly to Therabody at returns.therabody.com — full warranty coverage applies because you purchased from an authorized retailer.

Purchases through our store as an authorized Therabody retailer qualify for Therabody's full manufacturer warranty. Warranty claims are handled directly by Therabody. Questions about your order? Call us at 1-888-500-5675 or email sales@recoveryroomdirect.com — Mon–Sat, 9am–6pm EST. View our full Return Policy →