SunRay Warranty Policy

SunRay Saunas warrants every SunRay sauna bought from SunRay or one of its authorized dealers. We are a factory-authorized SunRay dealer, so start with us and we file the claim for you. Cover runs from the original date of purchase, so keep your receipt. It belongs to the original customer at the original address the sauna was delivered to, and it cannot be transferred.

How long. The structure is covered for 10 years: the wooden sauna panels, the floor, the ceiling and the glass. All other sauna parts, including the heater and the electrical components, are covered for 1 year. Neither period is extended for any reason.

What is covered. On the structure, defects in materials and workmanship, with the cover limited to the parts needed for the repair. If a structural defect cannot be put right with a new part, SunRay may at its sole discretion send a replacement sauna of equivalent value, and assembling or installing it is then the customer's cost. On the heater and electrical parts, malfunction arising from defects in materials and workmanship. This is parts replacement only: labor for fitting a part is not covered.

What is not covered. Alteration, neglect, misuse or abuse; freight damage caused by the carrier; and failures caused by accident, acts of God or other causes beyond SunRay's control. Surface cracks in the wood and minor blemishes are not defects, as they are normal characteristics of natural wood.

Two conditions decide most claims. The sauna must be in residential use: SunRay designs its saunas for residential use only, and using one in a commercial setting voids the warranty. And it must be installed, run and maintained the way the instructions say, because SunRay counts anything else as neglect or misuse. An indoor sauna stays indoors, an outdoor sauna without a weather cover has its exterior resealed every year to keep the wood from deteriorating, and the interior is cleaned only with a water soluble cleaner suitable for unfinished wood. Damage found on delivery is a separate matter: report it to us within 48 hours, with photographs and before the sauna is assembled.

Ask before you pay for a repair. Get SunRay's written consent before any repair you expect to be reimbursed, and we ask for it on your behalf. SunRay decides the cause and nature of a fault and whether to repair or replace.

How to make a claim. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number, the model and photographs of the fault. As your factory-authorized dealer we take the claim to SunRay for you, and SunRay's technical support team may also work with you directly on the repair. We keep you posted throughout.

SunRay excludes incidental and consequential damages, including loss of use of the sauna and the cost of removing a defective product, and its liability is limited to the original amount paid for the product. These limits apply except where the law provides otherwise.

Summarized from the SunRay Saunas Warranty Certificate, which SunRay confirmed in writing is the version in force and which governs any claim. Older SunRay certificates and some SunRay pages show a 7 year structural term; the current certificate gives 10 years. Ask and we will send you a free copy before you buy. Store-wide terms: shipping policy and refund policy.