Summit to Sea Shipping Policy
Your Summit to Sea hyperbaric chamber ships free via freight delivery to any address in the contiguous 48 U.S. states. Liftgate service is included.
Prescription required. Summit to Sea chambers are Class II medical devices. A valid physician's prescription is required for your order to ship. Email your prescription to sales@recoveryroomdirect.com after placing your order — our team will follow up with you if we need anything else.
If we do not receive your prescription. Your order cannot ship until a valid prescription is on file. If we have not received it within 30 days of your order, we will cancel the order and refund you, less the payment processing fee our card provider does not return to us. You can cancel earlier on the same terms by emailing sales@recoveryroomdirect.com.
Processing time. Once your prescription is confirmed, your order is submitted to Summit to Sea within 2–3 business days. Chambers ship directly from the Summit to Sea facility.
Transit time. Typically 7–10 business days after shipment, depending on your location. You will receive tracking information once the carrier picks up your order.
Scheduling your delivery. All hyperbaric chambers ship as oversized freight on a pallet. The carrier will contact you to schedule a delivery appointment before the truck arrives. Respond promptly — missed delivery attempts can result in storage fees charged to you.
What to expect at delivery. Standard delivery is curbside — the driver will lower the shipment using the truck's liftgate, but will not bring it inside or assist with installation. Have help available on delivery day.
IMPORTANT — inspect before you sign. Walk around the shipment and check all boxes for damage before signing the delivery receipt. Cosmetic damage can be accepted. If a carton is punctured or crushed, or the chamber itself is damaged, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the Bill of Lading before you sign, writing exactly what you see, and ask the driver to initial it. If the driver will not initial it, note the damage anyway, sign, and photograph the Bill of Lading. Contact us within 48 hours with photos. Once the damage is documented on the Bill of Lading we can file a valid freight claim and arrange a replacement at no cost to you. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility. Signing a clean Bill of Lading releases the carrier from all damage claims.
Alaska, Hawaii & outside the contiguous U.S. Not available at standard checkout. Call (888) 500-5675 for a custom freight quote.
Free freight applies to standard residential curbside delivery within the contiguous 48 U.S. states. Transit times are carrier estimates, not guarantees. View our full Shipping & Delivery policy →