SaunaLife Shipping & Delivery Policy

SaunaLife saunas, showers and tubs ship by freight, not parcel. A cabin leaves the warehouse on a pallet weighing anywhere from a quarter of a ton to well over a ton, so freight is quoted per model and charged at checkout rather than folded into the price. Call (888) 500-5675 if you want the cost and the delivery method for your exact model confirmed before you order.

What freight costs. Rates are set by SaunaLife and are the same wherever you buy: 495 dollars on the immersion tubs, 695 on the tub and chiller packages, 950 on most saunas and the barrel shower, and 1,990 on the largest cabins, the G6, the G11 and the CL12GCP. You will see the exact figure at checkout before you pay.

How it arrives. Most models ship palletized on an LTL carrier. The largest cabins move on a flat bed truck. Either way the carrier calls to arrange an appointment window, someone must be there to sign, and delivery is to the curb. The driver will not bring a pallet up a drive or through a gate, and a crated cabin is too heavy to carry in one piece, so plan on two people breaking the pallet down at the curb.

Measure your access first. Pallets on this range run up to 81 inches wide. A standard side gate is narrower than that, so check the route from where a truck can stop to where the sauna will sit before you order. If access is tight, tell us and we will talk through the options rather than let you find out on delivery day.

Where it ships from, and where it ships to. SaunaLife stock for this market ships from Wheeling, Illinois. Rates above are the contiguous 48 states. Canada is higher and set by SaunaLife: 695 dollars on the immersion tubs, 895 on the tub and chiller packages, 1,250 on most saunas and 2,490 on the largest cabins. Alaska, Hawaii and Puerto Rico are always quoted case by case, so contact us before ordering.

Inspect before you sign. Check every crate with the driver still there and write any damage on the delivery receipt before you sign. SaunaLife's warranty specifically excludes damage that would have been visible on inspection before installation, so a clean signature can cost you the claim. If anything looks wrong, call us from the driveway.

Lead times. Stock moves through a US distributor and most models ship promptly, but availability changes week to week across a range this size. We confirm the position for your model when you order rather than publishing an average that would be wrong for half the catalogue.

Questions before you order? We are here Monday to Saturday, 9am to 6pm EST.

Freight charges apply to all SaunaLife products and are shown at checkout. See our general shipping policy for terms that apply across the store.