SaunaLife Return Policy

If a SaunaLife sauna, shower or tub is not right, you have 30 days from purchase to return it. All return communication is handled by our team at Recovery Room Direct. You do not need to contact the manufacturer or the distributor yourself.

Condition required. The unit must be new, uninstalled and in resalable condition with its original crating and all included parts. Once panels have been screwed together, a tub has been filled, or a stove has been fired, the product counts as installed and cannot be returned.

How to start a return. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number. A Return Authorization number is required before anything goes back, and product returned without one can be refused. We will give you the RA number and the return address.

What a return costs. A 20 percent restocking fee may be deducted from your refund on a standard customer return.

Who pays the freight. On a change of mind you pay the return freight, and on a crated sauna that is a real number rather than a formality, so ask us for a figure before you commit. The outbound freight you paid at checkout is a service already performed and is not refunded either. When the cause is shipping damage or an error on our side, we and the distributor cover the return and nothing is deducted.

Damaged on arrival is a different process, and it is time sensitive. Note the damage on the delivery receipt before you sign, photograph the crates before you move anything, and call us the same day. Transit damage is resolved by replacement parts rather than by return, and a claim needs photographs plus proof that damage was noted at the signature.

Cancelling before it ships. Call us as early as you can, because what a cancellation costs depends on how far your order has progressed. Before we submit it to the manufacturer there is no fee at all. After we submit it but before it ships, an administrative fee of up to 5 percent may apply, and we waive it whenever we are not charged. Either way there is no restocking fee and no freight to pay.

Heaters and accessories. Items bought alongside a sauna follow their own brand's policy. A heater that has been wired in or fired cannot be returned.

Refunds are issued to the original payment method once the return is received and inspected. See our general refund policy for terms that apply across the store.