Mueller Sports Medicine — Return Policy

We want you to be completely satisfied with your Mueller REVIVE compression system. If you’re not fully happy with your purchase, we accept returns within 30 days of delivery, subject to the conditions below. To start a return, contact us at (888) 500-5675 or sales@recoveryroomdirect.com — we’ll issue a Return Merchandise Authorization (RMA) number and guide you through the process. Do not ship anything back without an RMA — returns received without one will not be accepted.

Condition required. All returned items must be in unused, like-new condition with all original packaging, accessories, documentation, and components included. Products that show signs of use, wear, or are missing components are not eligible for return.

Restocking fee. A 15% restocking fee applies to all returned Mueller REVIVE products. This fee is deducted from your refund and covers manufacturer restocking and inspection costs.

Return shipping. The buyer is responsible for all return shipping costs. We recommend using a trackable carrier with insurance for the full value of the product. Recovery Room Direct is not responsible for items lost or damaged in return transit.

Refund processing. Once we receive and inspect your return, your refund is issued to the original payment method within 5–7 business days, less the 15% restocking fee. Original outbound shipping charges are non-refundable.

Warranty claims. Mueller REVIVE products are covered by Mueller Sports Medicine’s manufacturer warranty. Warranty claims are handled separately from the return process — contact us and we’ll coordinate with the manufacturer on your behalf as an authorized dealer.

We're here Mon–Sat, 9am–6pm EST. View our full Return Policy →