Mueller Sports Medicine — Return Policy

We want you to be completely satisfied with your Mueller REVIVE compression system. If you are not fully happy with your purchase, we accept returns within 30 days of delivery, subject to the conditions below.

Return Window. Returns must be initiated within 30 days of the delivery date. To begin a return, contact Recovery Room Direct at (888) 500-5675 or sales@recoveryroomdirect.com to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

Condition Requirement. All returned items must be in unused, like-new condition with all original packaging, accessories, documentation, and components included. Products that show signs of use, wear, or missing components will not be accepted for return.

Restocking Fee. A 15% restocking fee applies to all returned Mueller REVIVE products. This fee is deducted from your refund and covers manufacturer restocking and inspection costs.

Return Shipping. The buyer is responsible for all return shipping costs. We recommend using a trackable shipping method with insurance for the full value of the product. Recovery Room Direct is not responsible for items lost or damaged in transit during the return shipment.

Refund Processing. Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method, less the 15% restocking fee and any applicable shipping costs. Original outbound shipping charges are non-refundable.

Warranty Claims. Mueller REVIVE products are covered by Mueller Sports Medicine's manufacturer warranty. Warranty claims are handled separately from the return process. Contact us at (888) 500-5675 or sales@recoveryroomdirect.com to initiate a warranty claim.