Mr. Steam Warranty

Mr. Steam warranty terms are not the same across the range, so the term that applies to you depends on which line you bought. All terms are for the United States and Canada.

Which term applies

  • MS, Super and Max residential generators: limited lifetime. Mr. Steam warrant the generator against defects in materials and workmanship for its lifetime and will repair or replace it at their option.
  • Residential generator packages: limited lifetime on the generator. The control, the SteamHead and the accessories in the package carry their own shorter terms.
  • Steam@Home generators: one year. The lifetime term applies to the MS, Super and Max lines rather than to Steam@Home.
  • Commercial CT and CX generators: one year. Commercial duty is far harder on a generator and the manufacturer prices the term accordingly.
  • Controls, SteamHeads, towel warmers and accessories: see the term stated on the individual product page.

Who handles what

  • Mr. Steam decide whether a warranty claim is repaired or replaced.
  • We submit and chase the claim with Mr. Steam on your behalf rather than handing you a phone number.
  • Installation labour, and the plumbing and electrical work, sit outside the manufacturer warranty.

Two things that affect a claim

A residential generator installed on a commercial duty cycle is warranted as the unit it is, not as the room it ended up in, so specify a commercial unit for a commercial room. And scale from a hard water supply is maintenance rather than a defect, which is why an AutoFlush is worth adding where the generator does not drain itself.

Making a claim

Contact us with your order number, the model, and a description of the fault with photographs or video where it helps. We open the claim with Mr. Steam the same business day wherever possible and keep you updated until it is resolved.

Mr. Steam warranty questions: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET.