Mr. Steam Shipping Policy

Shipping is free to the contiguous 48 states on every Mr. Steam product we sell. Most orders leave the Mr. Steam facility within four business days, and typical delivery is 7 to 12 business days from order. You get tracking by email as soon as the carrier scans it.

How Mr. Steam products travel

Residential steam generators, generator packages, controls, SteamHeads, towel warmers and accessories all ship by parcel carrier. A residential generator weighs between roughly 20 and 60 lbs, so it arrives like any other parcel and needs nobody waiting in for a truck.

The larger CX commercial generators ship palletised by freight. Those need a delivery appointment, somewhere a truck can reach, and someone present to receive and sign for the pallet. Commercial CT packages still go by parcel.

Scheduling a freight delivery

For freight shipments the carrier contacts you to arrange a window. Please respond promptly, as storage charges can start if a pallet sits at the terminal. Someone must be present to receive it.

Inspect a freight delivery before you sign

Look at the crate before you sign the delivery paperwork. If you see any damage, write DAMAGED on the paperwork before signing, photograph it, and tell us the same day. If the damage is severe, refuse the delivery. A signature with no note recorded makes a freight damage claim very hard to win, and that applies to any carrier, not just ours.

Good to know

  • Alaska, Hawaii and Puerto Rico are quoted separately. Contact us for a rate before ordering.
  • Tell us in advance about narrow access, a long carry or a gated property on a freight order.
  • Re-routing a shipment after dispatch incurs the carrier's fee.
  • A steam generator should be on site before the plumber and electrician are booked.

Free shipping applies to the contiguous 48 states. Questions about a Mr. Steam delivery: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET. See also our store shipping policy.