Mr. Steam Return Policy

Mr. Steam products can be returned within 30 days of delivery. If you need to cancel before your order ships, contact us and we will stop it.

Starting a return

• Contact us by phone or email and tell us the order number and what you want to return.
• We approve the return and issue an RMA number.
• Ship the item back within 14 days of approval, with the RMA number written on the outside of every box.

Condition we need it in

As new and unused, in the original packaging, with all accessories, manuals and fittings. A generator that has been plumbed in, filled or wired cannot be returned, because it cannot be resold as new. Keep the carton until you are certain you are keeping the unit.

What a return costs

There is no percentage restocking fee on a standard Mr. Steam return. You receive full credit less a new-boxing fee of roughly $20 to $50 where the packaging needs replacing, and you pay the return freight.

We also do not claw back the original outbound shipping, even though your order shipped free.

For context, most sellers in this category charge a restocking fee of 20 to 25 percent on a returned steam generator, and several also deduct the outbound freight. We do neither.

Cancelling before shipment

Separate from returns, an order cancelled before it ships may carry an administrative fee of up to 5 percent. That figure is a cancellation fee and never a restocking fee. If you see the two used interchangeably anywhere, the cancellation fee is what is meant.

Damaged or wrong on arrival

Tell us within 48 hours of delivery with photographs and we will replace it. Nothing above applies to an item that arrived damaged or was not what you ordered.

Questions about a Mr. Steam return: call (888) 500-5675 or email sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET. See also our store refund policy.