LeisureCraft Canadian Timber Warranty Policy

All products designed and manufactured by Dundalk LeisureCraft — including the Canadian Timber Collection — are covered against defects in materials and workmanship under normal residential use for 5 years from the day you receive the product.

What's covered. Replacement of defective parts. Service, labor and installation costs are expressly excluded by the manufacturer, and a replacement part does not extend the original 5-year period.

What's not. Normal wear and tear, improper installation, insufficient maintenance, natural weather conditions, and failure to follow the installation and care instructions.

Heaters, stoves and chillers. These sit on LeisureCraft's separate component schedule, and LeisureCraft honors the component manufacturer's terms directly — same coverage, same duration. Electric heaters carry 3 years (elements and rocks excluded; HUUM also excludes sensors). Wood-burning stoves run 2 years to 5 years, with LeisureCraft's own Timberglow at 5, excluding the glass door, ash grate and rocks; LeisureCraft chimney kits carry 5 years with no exclusions. Chillers carry 1 to 2 years. Component coverage is parts only. We confirm the exact term for your configuration in writing before you order.

Use a licensed electrician. All electrical connections on heaters and chillers must be made by a licensed electrician, or LeisureCraft voids the component warranty. Improper installation is excluded from the 5-year sauna warranty as well.

If you've seen a 3-year figure. Some older listings and in-box manuals still show 3 years for the Canadian Timber Collection. LeisureCraft's current published policy is 5 years, and that's the coverage we confirm in writing with every order.

Residential use, and registration. The 5-year term is written for normal residential use; LeisureCraft publishes no commercial warranty. Buying for a gym, clinic, spa, hotel or rental? Call us first and we'll get the factory's position in writing. We send the manufacturer's registration link with your order confirmation — registering keeps future claims straightforward.

How to make a claim. Contact us — as your authorized dealer we handle the claim with the manufacturer for you. Email sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and photos of the issue.

Summary of the manufacturer's warranty. Their official warranty document governs.