LeisureCraft Canadian Timber Shipping Policy

Your LeisureCraft sauna, plunge tub, hot tub or outdoor shower is handcrafted to order in Melancthon, Ontario and ships by insured LTL freight. Freight and all cross-border charges are included in the price — no separate shipping cost, no customs bill at the door.

Build time, not ship time. Every unit is made to order, so each product page shows an estimated build date rather than a delivery date. Transit is additional, and build dates move with production volume — peak season runs February through May. We confirm your date in writing once your order is placed.

What the carrier does. The freight company calls to schedule an appointment and delivers to the end of your driveway or the curb, usually on an 18-wheel truck. The driver will not unload your crate and will not back into your driveway. Check that a truck that size can reach your property before you order.

CRITICAL — you are responsible for unloading. Crates run 6 to 14 feet long and 800 to 1,600 pounds. If your crate is 84 inches or shorter the carrier may have a liftgate to help lower it. Longer than 84 inches and there is no liftgate — which applies to every barrel sauna we sell. You'll need a forklift with extensions (crates lift from the end), a trailer to collect from the terminal, or a crew. We can arrange a tilt-tow truck for $1,250 if you'd rather not. Plan this before you order — call us and we'll work it out with you.

Inspect before you sign. If the crate arrives damaged, accept it, photograph everything before moving it, and write "Crate arrived open/damaged — Possible Hidden Damage" on the Bill of Lading. Then call us within 72 hours. A clean signature releases the carrier and makes a claim nearly impossible to win.

Good to know. Changing your shipping address after the unit leaves the factory costs $350 — free before it ships, so tell us early. If a delivery appointment stalls because calls go unreturned, the terminal charges $35 per day in storage. Both are manufacturer charges passed through at cost. Heaters and accessories ship separately and usually arrive sooner.

Included freight applies to standard residential curbside delivery in the contiguous 48 states. Alaska, Hawaii and Canada require a quote before ordering. Build and transit times are estimates, not guarantees. Applies to the LeisureCraft Canadian Timber Collection. View our full Shipping & Delivery policy →