Kahuna Chair Warranty Policy

Kahuna (AJX, LLC) warrants all massage chairs for a minimum of one full year with parts and labor. The DIOS models we carry are covered longer.

Coverage by model. DIOS-1288: 3 years — all parts and labor, with on-site repair service at no cost to you. DIOS-6800, DIOS-7300 and DIOS Flexa: 2 years. On the 6800 and 7300 that period covers all parts and labor with on-site service; on the Flexa, year one covers parts and labor with on-site service and year two covers parts, with shipping to the service center at the owner's expense. Touch-screen remotes and tablets carry one year on every model.

Register within 30 days. Kahuna requires warranty registration within 30 days of delivery — coverage is void if registration isn't received in that window. We'll send you the link with your order. It takes two minutes; don't skip it.

Home use only. Kahuna's warranty covers residential use, and its warranty certification states that any commercial use of the chair voids the warranty. Placing a chair in a MedSpa, gym, clinic, studio or any business setting? Call us before you order and we'll point you to equipment that's warranted for that environment.

Buy new, from an authorized dealer. The warranty is non-transferable and applies to the original purchaser — it does not carry over to a chair bought secondhand. Recovery Room Direct is an authorized Kahuna dealer, so your chair ships through authorized distribution with full factory coverage intact.

What isn't covered. Shipping expenses; normal wear and tear including velcro, zippers and tears in fabric or leather; physical or intentional damage; and accidents or neglect such as stains, fluids, mold, water damage, animal damage, cuts and burns.

Extended coverage can only be purchased at the time you buy the chair — it can't be added once the original term ends. Ask us before you order.

How to make a claim. Contact us — as your authorized dealer we handle the claim with the manufacturer for you. Email sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and photos of the issue.

Summary of the manufacturer's warranty. Their official warranty document governs.