Kahuna Chair Shipping Policy
Your Kahuna chair ships free from the manufacturer's California warehouse via LTL freight. Delivery to most addresses in the contiguous US takes 10 to 14 business days after shipment, following 3 to 5 business days of processing. You'll receive tracking information by email once the carrier picks up your order.
Delivery options.
Threshold delivery (free): The carrier schedules a delivery window and brings your chair to your main front door. Moving it inside, placement, and assembly are not included — plan to have help available.
In-home delivery and assembly, included at no charge: A professional team delivers to the room of your choice, fully assembles the chair, and removes all packaging. Contact us to schedule this before your order ships.
Scheduling your delivery. After your chair ships, the freight carrier will contact you directly to arrange a delivery appointment. Respond promptly — missed delivery attempts can result in terminal storage fees and further delays.
CRITICAL — inspect before you sign. Check every box carefully before signing the Bill of Lading. Cosmetic damage can be accepted. If a carton is punctured or crushed, or the chair itself is damaged, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the Bill of Lading before you sign, writing exactly what you see, and ask the driver to initial it. If the driver will not initial it, note the damage anyway, sign, and photograph the Bill of Lading. Contact us within 48 hours with photos. Once the damage is documented on the Bill of Lading we can file a valid freight claim and arrange a replacement at no cost to you. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility. Signing a clean BOL releases the freight carrier from all liability. Claims filed after a clean signature are routinely denied.
Good to know. Deliveries to Alaska and Hawaii are available but carry a freight surcharge per chair — contact us before ordering for the exact rate. In-home delivery and assembly adds approximately one additional week to transit time. Address changes after shipment may incur carrier re-routing fees.
Questions before you order? Call or text (888) 500-5675, Mon–Sat 9am–6pm EST. We coordinate every delivery ourselves.
Free shipping applies to standard threshold delivery within the contiguous 48 US states. Transit times are carrier estimates and may extend in exceptional circumstances. View our full Shipping & Delivery policy →