Kahuna Chair Shipping Policy

Your Kahuna chair ships free from the manufacturer's California warehouse via LTL freight. Delivery to most addresses in the contiguous US takes 10–14 business days from order confirmation. You'll receive tracking information by email once the carrier picks up your order.

Delivery options.
Threshold delivery (free): The carrier schedules a delivery window and brings your chair to your main front door. Moving it inside, placement, and assembly are not included — plan to have help available.
White Glove delivery (additional fee): A professional team delivers to the room of your choice, fully assembles the chair, and removes all packaging. Contact us to add this before your order ships.

Scheduling your delivery. After your chair ships, the freight carrier will contact you directly to arrange a delivery appointment. Respond promptly — missed delivery attempts can result in terminal storage fees and further delays.

CRITICAL — inspect before you sign. Check every box carefully before signing the Bill of Lading. Write "DAMAGED" on the paperwork if you see any tears, crushed corners, or visible damage. If damage is severe, refuse the delivery and call us immediately — we'll arrange a replacement at no cost. Signing a clean BOL releases the freight carrier from all liability. A damage claim cannot be filed after a clean signature.

Good to know. Deliveries to Alaska and Hawaii are available but carry a freight surcharge per chair — contact us before ordering for the exact rate. White Glove delivery adds approximately one additional week to transit time. Address changes after shipment may incur carrier re-routing fees.

Free shipping applies to standard threshold delivery within the contiguous 48 US states. Transit times are carrier estimates and may extend in exceptional circumstances. View our full Shipping & Delivery policy →