Kahuna Chair Return Policy

We want you fully confident before you buy. If your Kahuna chair isn't the right fit, you have 30 days from delivery to return it. Need to cancel before it ships? Contact us as soon as possible. There is no fee as long as we have not yet submitted your order to the manufacturer. After we submit it but before it ships, a 5% administrative fee may apply, and we waive it whenever we are not charged.

How to start a return. Email us your order number at sales@recoveryroomdirect.com and we'll issue a Return Merchandise Authorization (RMA) number along with the correct return address. Returns sent without a valid RMA will not be accepted at the warehouse.

Condition required. The chair must be returned in brand-new, unused condition in its original packaging, with all boxes, accessories, and components included. Kahuna will not accept returns that are improperly packed or missing original materials.

What it costs to return. We want to be upfront: returning large freight equipment involves real costs. Kahuna charges a 15%–35% restocking fee on all returns — the exact rate is determined by Kahuna upon inspection. You are responsible for all return freight charges, and if your original order shipped free, the actual outbound freight cost is also deducted from your refund.

Non-refundable items. Open-box sale items are final sale — no returns accepted.

Financing cancellations. If you paid with Shop Pay Installments, the cancellation and restocking terms on this page apply in the same way. Call us before you cancel or return a financed order.

Damaged on arrival? You're fully protected. If you accepted the delivery and documented the damage on the Bill of Lading, we handle the freight claim and arrange a replacement at no cost — no restocking fee, no return freight charges.

Once your return is received and inspected, allow approximately 3–4 weeks for your refund to reflect on your original payment method — this includes return transit time, warehouse inspection, and bank processing. We're here Mon–Sat, 9am–6pm EST. View our full Return Policy →