Kahuna Chair Return Policy

We want you fully confident before you buy. If your Kahuna chair isn't the right fit, you have 30 days from delivery to return it. Need to cancel before it ships? Contact us as soon as possible — cancellations before shipment avoid freight charges entirely.

How to start a return. Email us your order number at sales@recoveryroomdirect.com and we'll issue a Return Merchandise Authorization (RMA) number along with the correct return address. Returns sent without a valid RMA will not be accepted at the warehouse.

Condition required. The chair must be returned in brand-new, unused condition in its original packaging, with all boxes, accessories, and components included. Kahuna will not accept returns that are improperly packed or missing original materials.

What it costs to return. We want to be upfront: returning large freight equipment involves real costs. Kahuna charges a 15%–35% restocking fee on all returns — the exact rate is determined by Kahuna upon inspection. You are responsible for all return freight charges, and if your original order shipped free, the actual outbound freight cost is also deducted from your refund.

Non-refundable items. White Glove delivery fees are non-refundable once the service has been performed. Open-box sale items are final sale — no returns accepted.

Financing cancellations. If your order was financed through Affirm or Synchrony, cancellation will result in a 10%–25% merchant processing fee charged by the financing provider — this applies even to pre-shipment cancellations on financed orders.

Damaged on arrival? You're fully protected. If you refused the delivery and documented the damage on the Bill of Lading, we handle the freight claim and arrange a replacement at no cost — no restocking fee, no return freight charges.

Once your return is received and inspected, allow approximately 3–4 weeks for your refund to reflect on your original payment method — this includes return transit time, warehouse inspection, and bank processing. Questions? Call us at 1-888-500-5675 or email sales@recoveryroomdirect.com — Mon–Sat, 9am–6pm EST. View our full Return Policy →