HUUM Shipping Policy

HUUM ships from the distributor's warehouse in Wheeling, Illinois. Every heater, control and stove clears our free shipping threshold, so it ships free to the contiguous 48; a small accessory or a single box of stone can fall below it, and then a flat shipping charge applies. Either way the figure is shown at checkout before you pay.

The DROP comes by parcel. It is light enough to travel by ground parcel: no appointment, no liftgate and no curbside handover. Most accessories travel the same way.

CLIFF, STEEL, HIVE and CORE come by freight. These stand on the floor and ship palletized. The carrier calls to book a window, someone has to sign, and the delivery is curbside rather than inside. Plan for two people to move it in, and tell us before you order if a truck cannot reach your door.

Sauna stone travels in its own boxes. A heater takes 3 to 16 boxes at 33 pounds each, so stone is priced and shipped separately from the heater. Order the number of boxes your heater takes: the quantity is set by the heater, not the room.

Inspect before you sign. Note any damage on the delivery paperwork, photograph the carton and the contents, and tell us the same day. HUUM requires damage to be reported within 7 days and claimed with photographs before the heater is installed, so open the box on delivery day even if the electrician is weeks away. If a pallet looks badly handled, you can refuse it.

Lead times. Stock moves, so we confirm the current position with the distributor when you order rather than printing a date here. Working to a deadline? Ask us first.

Not included: the electrical work. A HUUM heater is hardwired by a licensed electrician, and the clearances and cable entry are set by the model, so book the electrician for after the heater arrives.

Free shipping applies to the contiguous 48 states on orders over our threshold; we do not ship HUUM to Alaska, Hawaii or Puerto Rico. Store-wide rules, including the free shipping threshold, are in our shipping policy. Questions: (888) 500-5675 or sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET.