HUUM Shipping Policy

HUUM ships from the distributor's warehouse in Wheeling, Illinois. Every heater, control and stove clears our free shipping threshold, so it ships free to the contiguous 48; a small accessory can fall below it, and then a flat shipping charge applies. Either way the figure is shown at checkout before you pay.

The DROP comes by parcel. It is light enough to travel by ground parcel: no appointment, no liftgate and no curbside handover. Most accessories travel the same way.

CLIFF, STEEL, HIVE and CORE come by freight. They ship palletized, including the wall mounted CLIFF Mini and STEEL Mini. The carrier calls to book a window, someone has to sign, and the delivery is curbside rather than inside. Plan for two people to move it in, and tell us before you order if a truck cannot reach your door.

Sauna stone travels in its own boxes. A heater takes 3 to 16 boxes at 33 pounds each, so stone is priced separately from the heater. Stone added from a HUUM heater’s own page ships free with that heater. Stone ordered on its own is charged shipping per box, shown at checkout before you pay. Order the number of boxes your heater takes: the quantity is set by the heater, not the room.

Inspect before you sign. Note any damage on the delivery paperwork, photograph the carton and the contents, and tell us the same day. Report any damage to us within 48 hours of delivery, with photographs and before the heater is installed; that is our window, and because it is shorter than HUUM’s 7 days, it is the one that applies to the HUUM warranty too. Open the box on delivery day even if the electrician is weeks away. If a carton or pallet is punctured, crushed or structurally damaged, refuse it and call us while the driver is still there.

Lead times. The delivery estimate on each product page is based on the distributor’s usual dispatch time for stocked items. Stock moves, so we confirm the current position with the distributor when you order. Working to a deadline? Ask us first.

Not included: the electrical work. A HUUM heater is hardwired by a licensed electrician, and the clearances and cable entry are set by the model, so book the electrician for after the heater arrives.

Free shipping applies to the contiguous 48 states on orders over our threshold; we do not ship HUUM to Alaska, Hawaii or Puerto Rico. Store-wide rules, including the free shipping threshold, are in our shipping policy. Questions: (888) 500-5675 or sales@recoveryroomdirect.com, Monday to Saturday, 9AM to 6PM ET.