Golden Designs Traditional, Hybrid & Outdoor Sauna Warranty Policy

Golden Designs traditional, hybrid and outdoor saunas carry a 5-year limited warranty on the sauna room — covering the wood structure when properly maintained, the control panel, control-panel harnesses and lights, from the date of purchase.

The stove or heater is not included. It carries its own manufacturer's warranty, which we confirm in writing with your order.

Outdoor placement requirement. When placed outdoors, a waterproof cover or the sauna's roof panel must be installed to protect the sauna room. Unprotected outdoor exposure is not covered.

What's not covered. Full commercial use, moisture or water seepage, outdoor installations not protected from weather (including the glass door), lacquer or paint applied to the wood, modifications, and normal wear. The manufacturer notes that on outdoor saunas some water seepage is normal and will not hurt the wood — it usually dries quickly in the heated environment.

Terms that apply either way. The warranty covers replacement parts; labor is not included. Coverage applies to the original purchaser at the original installation address in the continental US or Canada, and is not transferable. Commercial use reduces coverage to 1 year. The manufacturer requires registration within 60 days of purchase — we send the link after delivery. You prepay shipping, duties and taxes on warranty parts and insure anything returned, and coverage requires an intact serial number and unaltered proof of purchase. Minor surface cracks from natural wood movement are not considered defects.

How to make a claim. Contact us — as your authorized dealer we handle the claim with the manufacturer for you. Email sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and photos of the issue.

Summary of the manufacturer's warranty. Their official warranty document governs.