Floridian Brand Return Policy

We want you fully confident before you buy. If a Floridian Brand product isn’t the right fit, you have 14 days from delivery to initiate a return. Need to cancel before it ships? Contact us as soon as possible — cancellations before shipment can avoid freight charges entirely.

How to start a return. Submit your request within 14 days of delivery via our Contact Us page or by calling (888) 500-5675. Include your order number and reason for return. Upon approval, you’ll receive a Return Merchandise Authorization (RMA) number. Write the RMA number clearly on the outside of every box. Ship the product back within 7 days of receiving your RMA using a reputable carrier with tracking (USPS, UPS, or FedEx). Returns sent without a valid RMA will not be accepted at the warehouse.

Condition required. The product must be returned in as-new, unused condition in its original packaging, with all accessories, manuals, and components included. Original packaging is required — missing packaging may result in additional fees or rejection of the return. Items that have been assembled, modified, or show signs of use may not be accepted.

What it costs to return. We want to be upfront: returning large freight equipment involves real costs. Floridian Brand assesses a restocking fee of 0–30% depending on the model and condition, determined upon inspection. You are responsible for all return freight charges. If your original order shipped free, the actual outbound freight cost is also deducted from your refund. Refused deliveries will result in round-trip shipping charges billed to the customer.

Non-returnable items. The following are final sale and not eligible for return: personal care accessories (for hygiene reasons), custom orders or non-standard color configurations, model closeouts and discontinued items, floor models, gift cards, and any open-box or clearance items. White Glove delivery fees are non-refundable once service has been performed.

Damaged on arrival? That’s a separate process — and you’re protected. If damage was documented on the delivery paperwork before signing, contact us immediately with photos and we’ll handle the freight claim. This is exactly why we ask you to inspect carefully before signing any delivery documents.

Refunds are issued to your original payment method after the returned item is received and inspected. Processing time varies by bank or card provider. The 2-year residential warranty covers manufacturing defects that arise after the 14-day return window — contact us at sales@recoveryroomdirect.com or 1-888-500-5675 for warranty claims. Mon–Sat, 9am–6pm EST. View our full Return Policy →