Floridian Brand Return Policy

We want you fully confident before you buy. If a Floridian Brand product isn’t the right fit, you have 14 days from delivery to initiate a return. Need to cancel before it ships? Contact us as soon as possible. Before we submit your order to the manufacturer there is no fee. After we submit it but before it ships, an administrative fee of up to 5% may apply, and we waive it whenever we are not charged. All return communication is handled by our team at Recovery Room Direct, so you never need to contact Floridian Brand yourself.

How to start a return. Submit your request within 14 days of delivery via our Contact Us page or by calling (888) 500-5675. Include your order number and reason for return. Upon approval, you’ll receive a Return Merchandise Authorization (RMA) number. Write the RMA number clearly on the outside of every box. Ship the product back within 7 days of receiving your RMA using a reputable carrier with tracking (USPS, UPS, or FedEx). Returns sent without a valid RMA will not be accepted at the warehouse.

Condition required. The product must be returned in as-new, unused condition in its original packaging, with all accessories, manuals, and components included. Original packaging is required — missing packaging may result in additional fees or rejection of the return. Items that have been assembled, modified, or show signs of use may not be accepted.

What it costs to return. We want to be upfront: returning large freight equipment involves real costs. Floridian Brand may assess a restocking fee of 0–30% depending on the model and condition, determined upon inspection. On a change of mind you are responsible for the return freight, and the original shipping cost is not deducted from your refund. If you refuse a delivery for a reason other than damage, or without contacting us first, return freight costs may become your responsibility.

Non-returnable items. The following are final sale and not eligible for return: personal care accessories (for hygiene reasons), custom orders or non-standard color configurations, model closeouts and discontinued items, floor models, gift cards, and any open-box or clearance items. Professional Setup & Assembly fees are non-refundable once service has been performed.

Damaged on arrival? That’s a separate process — and you’re protected. If damage was documented on the delivery paperwork before signing, contact us immediately with photos and we’ll handle the freight claim. This is exactly why we ask you to inspect carefully before signing any delivery documents.

Refunds are issued to your original payment method after the returned item is received and inspected. Processing time varies by bank or card provider. The 2-year residential warranty covers manufacturing defects that arise after the 14-day return window — contact us for warranty claims. Mon–Sat, 9am–6pm EST. View our full Return Policy →