EASYTON Shipping Policy

The EASYTON transpalpebral tonometer is a prescription device, so it ships only to a licensed practice, and only after we have verified the practitioner's license. It ships free to practice addresses in the contiguous 48 U.S. states, except California.

After you order. We email you for the licensed practitioner's name, license number, issuing state and the practice address. Once the license is verified with the state licensing board, the order goes to Almagia International, which ships it from its US distribution center in Brooklyn, NY, within 1 to 2 business days. Standard delivery takes 4 to 7 business days from the ship date, depending on location, and a tracking number is emailed when the order leaves the warehouse. Sending the license details before you order means nothing waits on the check.

If we cannot verify a license. We cancel the order and refund it in full. Nothing ships until the check is complete.

Packaging and carrier. The EASYTON ships as a standard insured parcel by ground carrier. No appointment or freight delivery is needed.

If your order arrives damaged. Before opening, photograph the outside of the shipping box. Then open it carefully and photograph any damage to the device or its contents. Email the photos to sales@recoveryroomdirect.com within 48 hours of delivery. We will file the carrier claim and arrange a replacement or a full refund, whichever you prefer. Damage reported more than 48 hours after delivery cannot be guaranteed.

Where it does not ship. California, Alaska, Hawaii and addresses outside the United States. California requires out-of-state sellers of devices carrying the federal prescription statement to hold a state license, so we do not take California orders for the EASYTON.

Transit times are carrier estimates, not guarantees. We are here Monday to Saturday, 9am to 6pm ET. View our full Shipping and Delivery policy