Dynamic Cold Therapy Warranty Policy

Dynamic Cold Therapy cold plunge tubs are covered by a 1-year limited warranty from Dynamic Cold Therapy, on tubs purchased from an authorized dealer in undamaged original packaging.

What's covered. Defects in materials and workmanship: the polycarbonate insert, the wooden shell and trim, and all other components each carry 1 year. Chillers carry a 1-year manufacturer warranty. Insulated covers carry 1 year and neoprene hose covers 90 days; replacement filters are consumables with no warranty.

What's not covered. Fading or discoloration from UV exposure, damage from storage in below-freezing temperatures, corrosion or discoloration caused by lack of water maintenance, and any labor cost associated with a claim. Coverage applies to the original purchaser and is not transferable.

Keep the water balanced, and don't let it freeze. Corrosion from poor water maintenance and freeze damage are the two most common reasons a claim is declined. Ask us for the maintenance schedule — we'll send it with your order.

Keep your proof of purchase. Note that Golden Designs' 60-day registration portal covers infrared saunas only and does not apply to cold therapy products.

How to make a claim. Contact us — as your authorized dealer we handle the claim with the manufacturer for you. Email sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and photos of the issue.

Summary of the manufacturer's warranty. Their official warranty document governs.