Dreampod Return Policy
We want you to love your Dreampod. If something isn’t right, you have 30 days from the date of delivery to return it. All return and refund communication is handled directly by our team at Recovery Room Direct — you never need to contact Dreampod yourself.
How to start a return. Email us at sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and proof of purchase. We will guide you through the process and coordinate with Dreampod on your behalf. Do not ship the item back until we have confirmed your return is authorized.
Condition required. The item must be unused and in the same condition you received it, including all original packaging, components, and accessories. Items that have been assembled, used, or modified are not eligible for return.
What a return costs. We want to be upfront: returning large freight equipment involves real costs. A 20% restocking fee may be deducted from your refund. You are also responsible for the cost of return freight shipping.
Your refund. Once Dreampod receives and inspects the returned item, we will notify you of its status. If approved, your refund is issued to your original payment method within 5–7 business days of inspection approval.
Damaged on arrival? If you documented damage on the Bill of Lading at delivery, contact us within 48 hours with photos. We will handle the freight claim and arrange a replacement. No restocking fee applies to properly documented freight damage claims.
Cancellations. If you need to cancel, contact us immediately. Before we submit your order to the manufacturer there is no fee. After we submit it but before it ships, an administrative fee of up to 5% may apply, and we waive it whenever we are not charged. Once an item has shipped, the standard 30-day return process applies.
The 30-day return window runs from the date of delivery. The 20% restocking fee, where it applies, and any return freight costs are deducted from your refund. We're here Mon–Sat, 9am–6pm EST. View our full Return Policy →