Almagia International Warranty Policy

Every ELAMED device carries the manufacturer's warranty set out in its operating manual, running from the date of sale: 36 months on the ALMAG-01, 24 months on the ALMAG-02, EASYTON and MAVIT, and 12 months on the ALMAG+, MAGOFON-01 and DIAMAG.

What's covered. Device replacement for malfunctions caused by a manufacturing defect, on devices supplied new through Recovery Room Direct as an authorized Almagia dealer.

What's not. Misuse or accidental damage, water damage, damage while the device is in the carrier's possession (claimed through carrier insurance instead), and use outside the parameters in the instruction manual.

Do not open the device. A device found opened or unscrewed has its warranty voided, and is returned to you at your expense. If something isn't working, call us before you take anything apart.

Returns for service must ship insured — uninsured packages may be refused.

How to make a claim. Contact us — as your authorized dealer we handle the claim with Almagia International for you. Email sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and photos of the issue.

Summary of the manufacturer's warranty terms. Their official warranty document governs.