SaunaLife Warranty Policy

SaunaLife warrants its saunas, barrel showers and immersion tubs against defects in workmanship under normal conditions of use for two years in residential applications, from the date you take delivery. Cover extends to the original retail purchaser, so keep your receipt.

What is covered. Any factory assembled component SaunaLife judges defective in workmanship. SaunaLife chooses whether to repair or replace, and may substitute a component of equivalent value. A replaced part carries the remaining portion of the original two years rather than starting a fresh term.

What is not. Normal material wear, user damage, and natural weathering of the lumber. Installation and delivery are excluded, so the labour of building the sauna sits outside the warranty even when a covered part fails. Seasonal movement, small checks along a stave and colour change in sunlight are how thermally treated wood behaves and are not defects.

Transport damage has to be caught on delivery. Damage that would have been detectable by visual inspection before installation is excluded. Inspect the crates with the driver, write any damage on the delivery receipt before you sign, and photograph everything before you move it. Once panels are assembled, a claim for damage that was visible beforehand is very hard to win.

Accessories and care products. SaunaLife accessories carry one year in residential use. Sauna cleaners, wax, paint and paraffin oil carry 60 days. Neither covers use outside a sauna.

Heaters are covered by their own maker. A SaunaLife sauna does not include a heater, so the heater, its control unit and its stones fall under that manufacturer's warranty. We will point you to the right document for the model you choose.

How to make a claim. Call (888) 500-5675 or email sales@recoveryroomdirect.com with your order number, photographs and a description of the fault. We handle the claim with SaunaLife for you. A return authorization is issued before any component goes back.

This summary reflects SaunaLife's published limited warranty. The manufacturer's written document governs any claim.