ThermaSol Return Policy

You have 30 days from delivery to start a return on a ThermaSol sauna. Before it ships, you can cancel any order at no cost at all, so if you are having second thoughts the time to say so is while it is still at the factory.

Condition required. As new, unused, unassembled and in its original packaging with every component and document. These cabins arrive finished or in factory panels; once a unit has been sited, connected or assembled it is no longer returnable.

How to start a return. Contact us with your order number and the reason. We raise it with ThermaSol and come back with an authorisation number. Ship within 14 days of approval with that number written on the outside of the crate. A return that arrives without one cannot be processed.

What a return costs. A restocking fee of up to 5%, and you pay the return freight. Return freight on a crated sauna is substantial, so ask us for an estimate before you commit to sending one back. We do not deduct the original outbound shipping.

Damaged on arrival is a different process, and it is time sensitive. Do not start a return. Note the damage on the delivery paperwork while the driver is present, photograph it before anything is moved, and contact us within 48 hours. Handled that way it is a freight claim and it costs you nothing. Handled as a return after the fact, it is not.

Cancelling before it ships. Free, and worth knowing given the lead times. A 12 week outdoor cabin spends most of that window in production, so there is usually room to change your mind.

Refunds are issued to the original payment method once the unit is received and inspected, normally within 5 to 10 business days. A return is not a warranty claim; faults after installation are covered separately, see our ThermaSol warranty policy. Our store-wide terms are at refund policy.