Dreampod Shipping Policy

Your Dreampod product ships free via ABF or UPS Freight to any address in the contiguous 48 U.S. states. Orders ship within 48 hours of payment, and delivery typically takes 5–8 business days from the ship date, depending on your location.

Made-to-order float pods. Float pods (V2, Vmax, Sport, Home Float Pro, Home Float Plus, and Mineral Soaker) may be built to order. Contact us at (888) 500-5675 before ordering to confirm current availability and estimated ship date.

Scheduling your delivery. All Dreampod products ship as oversized freight on a pallet. The carrier will contact you to schedule a delivery appointment before the truck arrives. Respond promptly — missed delivery attempts can result in storage fees or the item being returned at your expense.

What to expect at delivery. Standard delivery is curbside — the driver delivers to the curb but will not bring it inside or assist with installation. Liftgate service is not included as standard, so if you need the shipment lowered from the truck, call us before you order and we will check what the carrier can arrange. Have help available to move the equipment once it’s off the truck. Professional Setup & Assembly (inside placement) may be available for large float pods — contact us before ordering to arrange.

IMPORTANT — inspect before you sign. Walk around the shipment and check every box for damage before signing the delivery receipt. Cosmetic damage can be accepted. If a carton is punctured or crushed, or the unit itself is damaged, refuse that item and call us on (888) 500-5675 while the driver is still there. Note the damage on the Bill of Lading before you sign, writing exactly what you see, and ask the driver to initial it. If the driver will not initial it, note the damage anyway, sign, and photograph the Bill of Lading. Contact us within 48 hours with photos. Once the damage is documented on the Bill of Lading we can file a valid freight claim and arrange a replacement at no cost to you. If you refuse for a reason other than damage, or without contacting us first, return freight costs may become your responsibility. Signing a clean Bill of Lading releases the freight carrier from all damage claims.

Alaska, Hawaii & outside the contiguous U.S. Shipping beyond the contiguous 48 states is handled on a case-by-case basis and is not available at standard checkout. Contact us for a custom freight quote.

Free freight applies to standard residential curbside delivery within the contiguous 48 U.S. states. Orders ship within 48 hours of payment confirmation. Transit times are carrier estimates, not guarantees. View our full Shipping & Delivery policy →