Summit to Sea Return Policy
We want you to be completely satisfied with your Summit to Sea chamber. If something isn't right, you have 15 days from the date of delivery to initiate a return. All return and refund communication is handled directly by our team at Recovery Room Direct — you never need to contact Summit to Sea yourself.
How to start a return. Email us at sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and proof of purchase. Do not ship the item back without prior written authorization. We will coordinate with Summit to Sea on your behalf.
Condition required. The chamber must be unused, uninflated, and in the same condition you received it, including all original packaging, components, compressor(s), and accessories. FDA-cleared medical devices that have been assembled, inflated, or used are not eligible for return.
What a return costs. Returning large freight equipment involves real costs — we want to be transparent:
- 20% restocking fee deducted from your refund
- Return freight shipping is your responsibility (hyperbaric chambers are large, heavy freight — costs are significant)
- Original outbound shipping is deducted from your refund
Your refund. Once Summit to Sea receives and inspects the returned item, we will notify you of approval status. If approved, your refund is issued to your original payment method within 5–7 business days of inspection approval.
Prescription note. Because these are FDA-cleared medical devices, any prescription documentation submitted will be retained on file per our compliance requirements and cannot be returned or deleted.
Warranty. All Summit to Sea chambers carry a 2-year manufacturer's warranty covering all components — including the compressor, electronics, zipper, windows, seams, valves, and hoses. Warranty claims are coordinated through Recovery Room Direct — call (888) 500-5675.