Summit to Sea Return Policy
We want you to be completely satisfied with your Summit to Sea chamber. If something isn't right, you have 15 days from the date of delivery to initiate a return. All return and refund communication is handled directly by our team at Recovery Room Direct — you never need to contact Summit to Sea yourself.
How to start a return. Email us at sales@recoveryroomdirect.com or call (888) 500-5675 with your order number and proof of purchase. Do not ship the item back without prior written authorization. We will coordinate with Summit to Sea on your behalf.
Condition required. The chamber must be unused, uninflated, and in the same condition you received it, including all original packaging, components, compressor(s), and accessories. Class II medical devices that have been assembled, inflated, or used are not eligible for return.
What a return costs. Returning large freight equipment involves real costs — we want to be transparent:
- 20% restocking fee deducted from your refund
- Return freight shipping is your responsibility (hyperbaric chambers are large, heavy freight — costs are significant)
- Original outbound shipping is deducted from your refund
Your refund. Once Summit to Sea receives and inspects the returned item, we will notify you of approval status. If approved, your refund is issued to your original payment method within 5–7 business days of inspection approval.
If we do not receive your prescription. Your order cannot ship until a valid prescription is on file. If we have not received it within 30 days of your order, we will cancel the order and refund you, less the payment processing fee our card provider does not return to us. You can cancel earlier on the same terms by emailing sales@recoveryroomdirect.com.
Prescription note. We keep the prescription you send us only to document that your order was properly authorized. We do not use it for marketing and we do not share it. If you would like us to delete it, email sales@recoveryroomdirect.com and we will confirm once it is removed.
Warranty. All Summit to Sea chambers carry a 2-year manufacturer's warranty covering all components — including the compressor, electronics, zipper, windows, seams, valves, and hoses. Warranty claims are coordinated through Recovery Room Direct — contact us.